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   Current UPMC employees must apply in HR Direct

Customer Service Rep (Multiple Shift Statuses Available)

  • Job ID: 210001LW
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Full-Time, Part-Time and Casual available
  • Shift: Variable
  • Facility: UPMC Passavant
  • Department: Concierge Services
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $14.71 to $22.47 / hour

Description

Purpose:
Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital.

Responsibilities:

 

  • Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
  • Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
  • Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
  • Prioritize and expedite patients to appropriate areas for treatment.
  • Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
  • Exhibit positive interpersonal skills, i.e. professionalism, integrity.
  • Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
  • Apply technical skills and knowledge in a focused, in depth specialty area.
  • Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
  • Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.

Qualifications

  • High School graduate or equivalent experience required.
  • Computer knowledge to access patient information.
  • Prior experience in a customer service hospital or medical environment preferred.


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct