Description
Purpose:
Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital.
Responsibilities:
- Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
- Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
- Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
- Prioritize and expedite patients to appropriate areas for treatment.
- Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
- Exhibit positive interpersonal skills, i.e. professionalism, integrity.
- Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
- Apply technical skills and knowledge in a focused, in depth specialty area.
- Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
- Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
Qualifications
- High School graduate or equivalent experience required.
- Computer knowledge to access patient information.
- Prior experience in a customer service hospital or medical environment preferred.
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
