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   Current UPMC employees must apply in HR Direct

Sr. Practice Manager

Description

UPMC Hillman Cancer Center is currently hiring a Sr. Practice Manager to provide oversight of two cancer centers. The Sr. Practice Manager's office and primary location will be in Indiana, and a satellite location in Punxsutawney with twice a month site visits. 
 
This position will be responsible for day-to-day operations, including oversight of provider and treatment schedules, staffing, and patient experience. Having an understanding of standard medical oncology front office duties is helpful – check-in/check-out, scheduling, phone call management, insuance authorizations, patient registration, chart preparation, financial counseling, etc.
 
The Sr. Practice Manager will manage all operational aspects of the practice sites to ensure quality patient care. This position requires strong communication skills and positive attitude as this individual may be the first point of contact for new patients and referring physicians. The ideal candidate will have experience managing operations in a busy, complex office.

Responsibilities:
  • Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.
  • Supervise and oversee practice budgets.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Serve as liaison to various UPMC departments and resources.
  • Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
  • Develop strategic plans for practices.
  • Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
  • Ensure compliance with all UPMC policies and procedures.
  • Communicate effectively with staff, physicians and peers through oral and written communications.
  • Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
  • Assist in physician relations as necessary.
  • Maintain knowledge initiatives as it relates to the operation of the practices.
  • Oversee and assist in the recruitment of staff and new practices.
  • Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

 

Qualifications

  • Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization.
  • OR Master's Degree in health or business administration and 1 year of office management experience including one year in a health care organization.
  • OR Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization.
  • OR High School Diploma and 8 years of office management experience including one year in a health care organization .


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct