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Coordinator Greeter Services - Evenings

  • Job ID: 761870036
  • Status: Full-Time
  • Regular/Temporary: Temporary
  • Hours: 3:00 p.m. to 11:30 p.m.
  • Shift: Evening Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: ED Registration
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $15.19 to $22.65 / hour

Description

Purpose:
The Coordinator of Greeter Services is responsible for all activities of the Greeters in the Main Entrance/Lobby. The Coordinator disseminates information and maintains a user-friendly, attractive environment for all patients and visitors.

This position will work from 3:00 p.m. to 11:30 p.m. and every other weekend and holiday.  On  Call responsibilities on their weekend to work.


Responsibilities:

  • Access patient information via the computer to verify admission status, patient room number and pre-registration confirmation.
  • Maintains a listing of daily activities/programs and directs people to appropriate location.
  • Maintains a brochure rack, magazines and bus schedules, ensuring sufficient supplies and current editions.
  • Monitors the Patient Access waiting area for registration, such as checking for physician orders, faxes, and pre-registration status.
  • Notifies Patient Access Staff when more than 10 patients are waiting longer than 10 minutes to register. Monitors wheel chair usage.
  • Assigns volunteer escort when appropriate.
  • Able to physically push patients in wheelchairs to their destinations.
  • Greets people with a smile that enter the Main Entrance.
  • Addresses everyone professionally (by name when possible) and respects others' privacy.
  • Maintains cleanliness and orderliness in the Main Entrance.
  • Coordinates activities at the Main Entrance desk and answers incoming calls.
  • Maintains alertness and sensitivity to potential problems in area and acts in a timely fashion to resolve said problems.
  • Coordinates daily lab/specimen deliveries to Inpatient Lab by volunteers.
  • Works well with all departments and offers help without being asked.
  • Works effectively with Manager of Valet Services.
  • Makes observations and appropriate referrals to Security and Environment of Care.
  • Assists with tours for physician recruitment purposes.
  • Instructs, directs and monitors volunteers. (Greeter Services)
  • Coordinates mail pick up from Medical Staff on Monday and Friday.
  • Maintains the schedule for the screening/greeter employees in the Emergency Department

 

Qualifications

Education and Formal Training Required:

  • Must be a High School graduate and have taken a Business Curriculum with computer experience and must have superb customer relation skills.

Experience Required:

  • At least one-year experience in a supervisory capacity.Knowledge of the effective functional, organizational and administrative structuring of volunteer services.
  • Knowledge of the basic principles of supervision, organization and administration.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct