At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Trainer-Commercial Sales and Product

  • Job ID: 735705638
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Product Development
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $21.91 to $37.83 / hour



The Trainer is responsible for planning, designing, coordinating, and delivering training on UPMC Health Plans/UPMC Health Benefits products and benefits to new and existing employees within various departments.


  • Designs, develops, and delivers training to the Commercial Product department.  In addition, the role will help with dissemination of the value proposition and launch of new and existing products. These programs and materials should be targeted to the specific level of knowledge and are tailored to the audience.
  • Serves as a role model of Service Excellence by providing quality training and development services that are responsive to client needs, proactive in scope and accessible in nature.  Using the Basics of Service Excellence as a guide, responds to the needs of individual employees, departments, or other organizations with courtesy, respect, and a positive outlook that reflects the team effort of the department.
  • Develops and implements methods to assess current and future staff training requirements; make recommendations to management regarding program requirements and costs. Offers solutions and unique approaches to ensuring staff understand key aspects of products to better position our company when in front of clients.
  • Coordinates all aspects of the training process, including industry research, materials development, program delivery, student testing, and assessment.
  • Works cooperatively with management as a performance consultant in order to ensure business goals are being achieved.
  • Maintains a positive classroom environment for staff members to support the experience, skill, knowledge, and capabilities of employees.
  • Maintains work activity reports, employee training profiles; submits reports as required.
  • Assembles and implements departmental policy and procedure to support objectives.
  • Completes special projects and performs related duties as assigned.
  • Performs in accordance with system-wide competencies/behaviors.
  • Performs other duties as assigned.



  • Bachelor's degree in education, business, or other related field required or two years of direct experience in managed care and/or indemnity environment with at least one year of experience in delivery of staff training programs.
  • Experience in methods and techniques of adult education with demonstrated success.
  • Excellent organizational, interpersonal, and written communication skills.
  • Strong leadership skills and independent decision-making abilities a must.
  • Expert process and project management skills required.
  • Proficiency in Microsoft Office products is essential.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct