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   Current UPMC employees must apply in HR Direct

Manager, Business Operations- Work Partners, Workers Compensation


Shape the world of health care by joining UPMC! As a leader in the industry, we are committed to enhancing the lives of all who are a part of our community. Without our employees, we would not be able to innovate health care for our patients and health plan members. From hospitals to our corporate office, all UPMC employees impact our mission of creating life changing medicine. To continue our tradition of excellence, we are in search for a Manager, Business Operations to join this community as well.

The Manager Business Operations will maintain a proactive work environment through integrating processes across the company, improving processes through redesign to make the department more efficient while maintaining an on target timeline for reaching business objectives. Additionally, the manager business operations will design and manage the execution of departmental plans and objectives to ensure efficient and effective business processes. The Sr. Manager business operations will assist in strategic planning, budgeting, business improvement and development of staff. This work will be performed in compliance with state and federal regulations, and the mission, policies and procedures of the Health Plan and Insurance Services Division. The Manager business operations will demonstrate professionalism and commitment to meet department goals and objectives.

Those with project management experience within Workers Compensation would be considered above all. 

Learn more about WorkPartners and our Workers Compensation here. 

There is flexiblity with regards to work location and work arrangements- further dialog to come. 



  • Interview, hire and establish performance development plans; conduct performance reviews; provide support, guidance, leadership and motivation to promote maximum performance.
  • Provide management and direction to a team of staff comprised of project managers and business analysts.
  • Manage operations processes to ensure that business objectives are met through scalable and cost effective solutions.
  • Act as a liaison between operational and functional areas, sales, group executives, and the internal support team to identify and address barriers cross-functionally.
  • Monitor the effectiveness of productivity and process flows within all departments and make recommendations for the modification and improvement of process and work flow to improve productivity and quality of service.
  • Develop, coordinate and oversee the enforcement of policies, procedures, guidelines and standards of operations.
  • Work as part of a team, leader of a team, or individually with responsibility for performance planning and management related efforts.
  • Establish project/process architecture and coordinate and ensure timely and accurate implementation of projects, many of which are cross-departmental.
  • Develop and implement detailed project plans including delineated project tasks, resource requirements, interdependencies and timeliness.
  • Provide leadership, guidance, and support to various staff types within your team as well as across the business unit.
  • Analyze performance data and work to reengineer processes through benchmarking with external and internal business partners.
  • Provide input and consultation to executive and management staff regarding corporate and department programs and activities. Lead or assist in managing assigned vendor relationships.
  • Communicate with operations and other departments company wide to ensure the use of best practices and the standardization of processes and procedures
  • Collaborate with IT and vendors regarding systems support, performance, and problem resolution and automation advancement.Identify and establish performance metrics to proactively support customer satisfaction.
  • Assist with budget preparation.Assist with the development of defining business plans, strategic goals, and support work plans.
  • Assist VP with special projects as necessary.
  • Coordinates policy administration system testing process during upgrades or rate updates.
  • Manages State expansion application and implementation process and deliverables.



  • B.S. degree in Business, Management, or related field.
  • Master's degree preferred (extensive related experience will be considered).
  • Two (2) years of management experience coupled with a minimum of five (5) years insurance industry related experience required.
  • Three (3) years project management experience highly preferred.
  • Knowledge of workers compensation
  • Any prior company expansion knowledge and experience would be great. 
  • Experience working with policy administration systems, claims systems, financial/statistical data reporting, or compliance.
  • Proven track record of developing people and staff management.
  • In depth experience in business improvement/benchmarking/quality programs.
  • Ability to perform planning for large initiatives/projects, manage all tasks required to providing services to meet client and business needs within budget and targeted deadlines.
  • Understand and evaluate business process trends and variation.
  • Superior computer skills are a given, with expert knowledge in Access, Excel, and other financial & statistical software packages; Powerpoint and Visio skills preferred.
  • Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
  • Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity.
  • Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities.
  • High degree of professionalism, enthusiasm and initiative on a daily basis.
  • Ability to work in a fast-paced environment required.
  • May be required to travel occasionally.

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct