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   Current UPMC employees must apply in HR Direct

Government Product Sales Support Representative (Bilingual)

  • Job ID: 725570215
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Medicare & SNP Sales
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $15.88 to $24.98 / hour


Shape the world of health care by joining UPMC! As a leader in the industry, we are committed to enhancing the lives of all who are a part of our community. Without our employees, we would not be able to innovate health care for our patients and health plan members. From hospitals to our corporate office, all UPMC employees impact our mission of creating life changing medicine. To continue our tradition of excellence, we are in search for a Government Product Sales Support Representative to join this community as well.

This role will primarily assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn.

This position is work from home & has the ability to work any hours, typically between 8am – 8pm. 



  • Conduct outbound calls in accordance with sales department initiatives
  • Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests
  • Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line
  • Leverage multiple department applications and systems while speaking to prospective members
  • Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact
  • Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals
  • Document inquiries in sales CRM system in accordance with department guidelines



  • Minimum of 6 months of customer service and/or call center experience
  • High school graduate or equivalent required, college degree preferred
  • Proficiency in typingAbility to make independent decisions required
  • Knowledge of Microsoft Office and Excel Spreadsheet program preferred
  • Basic analytical skills necessary to evaluate customer needs
  • Demonstrates good organizational skills

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct