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Product Administration Special Associate

  • Job ID: 745401282
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Sales Administration
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour


The Product Administration Specialist Associate will assist with the implementation of new products, create and maintain plan documents for those products, retain a working knowledge of specialized employer group scenarios, participate in various workgroup and process improvement initiatives, handle inquiries and requests from departments throughout the organization, and work as a cross-functional member of the Product Administration team.


  • Work with a variety of functional areas within the organization to assist in the creation and implementation of new products.
  • Maintain full ownership of all plan documents created and maintained by the Product Administration team, including format, verbiage, necessary approvals, mailings, mapping to network drive/SharePoint/DRC, etc.
  • Understand, interpret and effectively articulate to all levels and departments, all aspects of the various Commercial products and plan designs.
  • Follow up on all responsibilities in a timely manner or as set forth by established turnaround times. Communicate accordingly when timeframes are outside reasonable expectations.
  • Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership.
  • Submit weekly status report to leadership, outlining all work activity.
  • Retain a working knowledge of national accounts, grandfathering, PPACA, and other specialized employer group scenarios.
  • Assist with and support process improvement as a whole.
  • Handle all incoming requests for new sales and renewals by creating plan documents and facilitating all relevant aspects of the process as determined by leadership.
  • Answer and track all inquiries received through the Health Plan Benefit Request email box.
  • Remain current on all departmental policies and procedures.
  • Proactively report issues and/or trends, and offer solutions for process improvement.
  • Actively participate in any and all information and projects related to Healthcare Reform.


Due to COVID-19 circumstances, this position will temporarily work remotely. This role is eligible for long-term partial work from home privileges. (privilege eligibility is subject to continued achievement of business goals and on-site department needs).



  • Bachelor's degree in business, health care, management, or a related field required.
  • 2 years of experience in health care insurance and/or industry required.
  • Knowledge of Commercial product preferred. Experience in product administration or development a plus, but not required.
  • Strong computer skills required, with proficiency in Outlook, Excel, Word and Internet Explorer.
  • Strong organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.Strong communication skills, both verbal and written, and the ability to communicate effectively with all levels and all departments.
  • Good, working relationships with key areas involved in the product administration process.
  • Positive, professional attitude and enthusiastic demeanor.Ability to work independently, multitask and manage multiple projects, with minimal or no direction from leadership.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct