At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds. Visit to learn more about how you can help.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Product Administration Special Associate

  • Job ID: 745401282
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Sales Administration
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour


The Product Administration Specialist Associate will assist with the implementation of new products, create and maintain plan documents for those products, retain a working knowledge of specialized employer group scenarios, participate in various workgroup and process improvement initiatives, handle inquiries and requests from departments throughout the organization, and work as a cross-functional member of the Product Administration team.


  • Work with a variety of functional areas within the organization to assist in the creation and implementation of new products.
  • Maintain full ownership of all plan documents created and maintained by the Product Administration team, including format, verbiage, necessary approvals, mailings, mapping to network drive/SharePoint/DRC, etc.
  • Understand, interpret and effectively articulate to all levels and departments, all aspects of the various Commercial products and plan designs.
  • Follow up on all responsibilities in a timely manner or as set forth by established turnaround times. Communicate accordingly when timeframes are outside reasonable expectations.
  • Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership.
  • Submit weekly status report to leadership, outlining all work activity.
  • Retain a working knowledge of national accounts, grandfathering, PPACA, and other specialized employer group scenarios.
  • Assist with and support process improvement as a whole.
  • Handle all incoming requests for new sales and renewals by creating plan documents and facilitating all relevant aspects of the process as determined by leadership.
  • Answer and track all inquiries received through the Health Plan Benefit Request email box.
  • Remain current on all departmental policies and procedures.
  • Proactively report issues and/or trends, and offer solutions for process improvement.
  • Actively participate in any and all information and projects related to Healthcare Reform.


Due to COVID-19 circumstances, this position will temporarily work remotely. This role is eligible for long-term partial work from home privileges. (privilege eligibility is subject to continued achievement of business goals and on-site department needs).



  • Bachelor's degree in business, health care, management, or a related field required.
  • 2 years of experience in health care insurance and/or industry required.
  • Knowledge of Commercial product preferred. Experience in product administration or development a plus, but not required.
  • Strong computer skills required, with proficiency in Outlook, Excel, Word and Internet Explorer.
  • Strong organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.Strong communication skills, both verbal and written, and the ability to communicate effectively with all levels and all departments.
  • Good, working relationships with key areas involved in the product administration process.
  • Positive, professional attitude and enthusiastic demeanor.Ability to work independently, multitask and manage multiple projects, with minimal or no direction from leadership.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct