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   Current UPMC employees must apply in HR Direct


  • Job ID: 780498569
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Altoona
  • Department: Williamsburg Family Prac
  • Location: 306 Plum Street, Williamsburg PA 16693
  • Union Position: Yes
  • Salary Range: $0 / hour


Secretary-Resceptionist- Willamsburg

Fulltime - Day 8:00 a.m. to 4:30 p.m.

Posted: April 15, 2021


Responsible for patient appointments, telephone communication, typing and filing in relation to patient care and daily patient accounts. Assists faculty in teaching Interns and Residents how to conform to the requirements of the Health Care Financing Administration (HCFA), the American Osteopathic Association (AOA), and the Residency Review Committee (RRC).



  • Responsible for completing requests for release of medical records, review each incoming request for HIPAA compliance, return non-compliant requests; determine the appropriate records to be copied, copy appropriate records, forward to person making request, and bill for copying and answering incoming calls concerning the status of record requests in absence of Secretary. Responsible for reviewing and scanning all forms to medical record. Mail, fax and or notify paitient to pick up completed form.
  • Check in responsible for walk in patients:1. Requests for new patient appointment and appropriate record release.2. Flu/Pneumonial/PPD shots and readings, lab specimens including necessary labels.3. prescription requests, prescription pick up or follow up on formulary problems.4. Referral requests or pick up5. Form drop off or pick up, action is dependent upon date from needed by patient and type of form presented.
  • Sends insurance referrals to specialist for patients that have an upcoming appointment or have already arrived for their appointment when requested by Physician.
  • Test results that are not interfaced are scanned into EMR attached to appropriate order, and forwarded to provider for review.
  • Incoming interoffice mail is sorted to clinical, administrative and billing staff in a timely fashion. Check out responsible for daily for incoming mail. Each piece of correspondence must be assessed, verfiy patient is WFP, stamp according to residency guidelines and deliver to appropriate personnel, if not WFP patient route to AFP.
  • Refaxes orders to physicians and hospital department that have not been received. Mails patient their orders for blood work or diagnostic testing that need done prior to appointment.
  • Receives all telephone calls for the clinical office practice, refers medical problems to the appropriate physician or medical personnel; refers business or administrative matters to the appropriate department personnel; forwards all messages to appropriate individuals.Precisely records the identification of the caller and their specific concens: i.e. specific problem, duration and symptoms if medically related. Based on the call, creates telephone encounters and directs them to appropriate personnel.
  • Assists Secr/Recept/Billing Clerk in orienting new residents as well as teaching practice management by direct involvement;explains day to day operations and provides hands on experience of medical secretarial job functions. Assists Secr/Recept/Billing Clerk in billing duties as needed and checking new schedule in computer and block out specific times as requested in absence of Secr/Recpt/Billing Clerk.
  • Check out responsible for priniting visit summary for patient. Check out responsible for following provider's instructions in computer. I.E. return appointments, record release requests, school/work excuses, form copies...etc. Prints off visit summary for patient and lab and imaging orders when needed.
  • Review next day schedules-mark reason for visit with G* and adds G* modifier in E&M code section to billing data.
  • File duties include:1. Check fax box, attach faxes to patients and send to appropriate provider2. Check for failed faxes and handle accordingly.3. File charts and paperwork as needed.4. Scan documents in basket and attach to appropriate paitent5. Maintain a list of charts needed from off site storage area and follow up as needed when charts are retreived.
  • Schedules all patient appointments for physician visits in compliance with residency requirements.Takes calls for OB patient and schedules appointments.
  • Makes initial contact with all patients to obtain demographic data. Observes managed care guidelines in assessing appointment assignment. Responsible for entering all pertinent patient data on the computer daily and make necessary changes/additions. Responsible for marking inactive patients appropriately.Records payments from patients in computer. File patient receipt for all monetary transactions. Received credit card payments. At end of shift, does daily journal and at end of day closes out credit card machine
  • Responsible for reviewing pediatric managed care lists in order to make appointments for EPSDT exams. Responsible for assessing pediatric appointments for time appropriateness of performing EPSDT exams. Give appropriate paperwork to patients.



  • Must be a high school graduate.
  • Graduate of an Associate Degree program in medical secretarial science preferred.
  • Minimum of one year primary care office experience or equivalent and acceptable in outpatient hospital setting.

Licensure, Certifications, and Clearances:
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct