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   Current UPMC employees must apply in HR Direct

Systems Analyst - Senior

Description

UPMC Magee-Womens Hospital is seeking a Full-time Systems Analyst – Senior to support the Magee Qual Assur Inf Ctrl department!

This position will work Monday through Friday, daylight shifts. Hours are subject to change based on business needs.


Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

  • May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • Have a proficient understanding of multiple system/application development life cycles.
  • Always maintain data quality.
  • Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Reports back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Always maintain confidentiality of sensitive information.
  • Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
  • Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
  • Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities) Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
  • Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
  • Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

 

Qualifications

  • Typically has 5+ years’ experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:

  • Preferred Licensure: ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library
  • Act 34 with renewal

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct