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Office Coordinator

  • Job ID: 803280966
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Various
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65379 POP13 Mercy ObGyn
  • Location: 8000 Cranberry Springs Drive, Cranberry Township PA 16066
  • Union Position: No
  • Salary Range: $16.24 to $24.96 / hour

Description

UPMC Physician Services Division is seeking a full-time Office Coordinator to support Greater Pittsburgh OB/GYN at the UPMC Lemieux Center in Cranberry Twp, PA! Hours for this position will be Monday to Friday from 7:30am - 4:30pm with one possible evening per week until 7:00pm as needed; no weekends required! This position may require travel to cover vacation or call-offs to Butler, Greentree, Mercy Hospital or Moon.

 

The responsibilities for this position include, but are not limited to: managing office flow, performing administrative duties, ordering supplies, answering phones, managing templates/schedules. 

 

Up for the Challenge? Apply Today!

 

Purpose:
The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

 

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.

Qualifications

  • Bachelor's Degree + 6 months of experience
  • OR Associate's Degree in Health Care or Business + 2 years of experience
  • OR High School Diploma + 4 years of experience


Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct