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   Current UPMC employees must apply in HR Direct

Office Coordinator

Description

UPMC Magee-Womens Hospital is seeking a Full-time Office Coordinator to support the OP Ortho Clinic department!

This position will work Monday through Friday, daylight hours. May be required to travel to satellite offices for routine checks. Hours and travel are subject to change based on business needs.

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. Work closely with the manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross-training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with the manager in selecting, monitoring, and evaluating front office staff.

 

Qualifications

  • Bachelor's Degree + 6 months of experience OR Associate's Degree in Health Care or Business + 2 years of experience OR High School Diploma + 4 years of experience

    Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities.

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   Current UPMC employees must apply in HR Direct