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   Current UPMC employees must apply in HR Direct

Government Products Sales Representative

  • Job ID: 810130202
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours: 8am-8pm
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Medicare & SNP Sales
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $19.41 to $32.25 / hour

Description

Shape the world of health care by joining UPMC! As a leader in the industry, we are committed to enhancing the lives of all who are a part of our community. Without our employees, we would not be able to innovate health care for our patients and health plan members. From hospitals to our corporate office, all UPMC employees impact our mission of creating life changing medicine. To continue our tradition of excellence, we are in search for a Government Product Sales Support Representative to join this community as well.


This Limited/Casual role will primarily assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn.

This position is work from home & has the ability to work any hours, typically between 8am – 8pm. 

Responsibilities:

 

  • Complete all department required trainings.
  • Assist beneficiaries on behalf of colleagues when unavailable.
  • Meet or exceed 100% of sales goals.
  • Maintain compliance with all Centers for Medicare and Medicaid (CMS) and UPMC policies, procedures, and guidelines.
  • Maintain and manage book of business within Customer Relationship Manager (CRM) system to ensure all leads are followed up within the timeframe the department establishes.
  • Assist as directed with the onboarding and training of new employees.
  • Maintain expected level of availability for inbound phone calls and make expected amount of outbound calls for optimal sales results.
  • Must work mandatory overtime during busy season and as business requires.
  • Support department sales processes as directed.

 

Qualifications

  • Associates degree required, or equivalent experience.
  • Bachelor's degree preferred.
  • Two to four (2 to 4) years phone based sales or customer service experience required.
  • Direct experience in health care or Medicare market preferred.
  • One to two (1 to 2) years sales experience preferred.
  • Excellent verbal and written communication skills.
  • Rapport and relationship building skills a must.
  • Must be self-driven to achieve sales goals in a competitive market.


Licensure, Certifications, and Clearances:
Responsible for obtaining and maintaining PA and OH Department of Insurance health and accident producer license within 30 days of hire.Must also complete annual Medicare certification requirements, including AHIP and compliance training.


UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct