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Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Information Representative

  • Job ID: 802803900
  • Status: Part-Time
  • Regular/Temporary: Temporary
  • Hours: 7-3:30, 3:30-8:00 or 8am-6pm weekends
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Customer Relations
  • Location: 4300 Londonderry Road, Harrisburg PA 17109
  • Union Position: No
  • Salary Range: $15 to $21.66 / hour

Description

Our team is growing, and we have a temporary opportunity available for an Information Representative to assist with COVID screenings and the visitor support person check-in process.  If you’re passionate about patient care and looking for an as-needed basis we invite you to explore this opportunity today! 

The Information Representative will work variable shifts throughout the week and every other weekend. Must be open to various days, evenings, rotating weekends, and holidays. 

Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:

  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
  • Dress appropriately for a business setting and give attention to personal grooming.
  • Provide pleasant greetings and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
  • Comply with the hospital's policy regarding punctuality and regular attendance.
  • Answer and transfer call following hospital guidelines for customer service.
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

 

Qualifications

  • Completion of High School graduation.
  • 1 year of minimum experience in a similar position.
  • Experience working in a health care environment helpful.
  • Excellent communication and customer service skills essential.
  • Basic knowledge of Windows software needed.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct