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   Current UPMC employees must apply in HR Direct

Customer Service Representative - Casual

  • Job ID: 815254105
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours: Day/Evening 7a-3:30p/11:30a-8p, Every 3rd Wknd/Hol
  • Shift: Variable
  • Facility: UPMC Susquehanna Williamsport
  • Department: VALET SERVICE
  • Location: 700 High Street, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $13.69 to $21.66 / hour

Description

Delivers structured administrative support work to an office/department or to an individual. Duties include general clerical, receptionist, project, and basic analytical work. The Customer Services Representative is responsible for serving as the link between the customer and the Hospitality Services Department in the delivery of prompt and efficient customer service.

Responsibilities:

  • Performs other tasks, as needed, to maintain the assigned area in a clean and orderly fashion
  • Demonstrates knowledge of departmental fire, safety, disaster, and infection control procedures.
  • Reports any mechanical failure or negative condition of assigned workplace to the Director/Manager.
  • Dispatches calls to designated service areas while assessing and prioritizing the appropriate level of response to the customer?s needs. Processes room reservations and catering requests.
  • Maintains current knowledge of and compliance with all regulatory agency/accreditation requirements and guidelines. Initiates and processes data input.
  • Serves as a liaison to the staff and public for assistance, direction, and information concerning the hospital, its services, patients, and department locations. Facilitates the escorting of visitors within the hospital whether it is contacting a transporter or facilitating through volunteer services.
  • Demonstrates active, personal, daily involvement, visibility, open-mindedness and professionalism to Integrated Support Services, staff, internal and external customers, and suppliers. Performs and coordinates a variety of duties related to the Integrated Support Services departments by contacting and utilizing other support services team members.
  • Contributes ideas and feedback to the department and is able to be depended upon to meet commitments.
  • Maintains the highest levels of safety, quality and service excellence for employees, clients, consumers, shareholders, and the community. Maintains a contagious and positive work ethic. Ensures that each customer feels informed, understood, and special through genuine and positive communication.
  • Maintains a friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs. Provides world-class service to customers and client.

 

Qualifications

  • High School Deploma or GED Required.
  • Position requires that the individual have at least six months experience within a call center or within a related field.
  • Previous administrative/secretarial experience is preferred.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33
  • Act 34
  • Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct