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Credentialing Analyst

  • Job ID: 809740450
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Community Care Behavioral Health
  • Department: Credentialing_Contractin
  • Location: 339 Sixth Avenue, Pittsburgh PA 15222
  • Union Position: No
  • Salary Range: $16.37 to $25.78 / hour


Are you detail-oriented and computer savvy? Do you have a high school diploma or equivalent? Are you able to gather and manipulate data accurately and consistently? If so, UPMC may have the perfect fit for you!


UPMC is hiring a full-time Credentialing Analyst to support the Credentialing Contracting department within the Community Care Behavioral Health (CCBH) business unit. This is a Monday through Friday daylight role and will be based out of the Pittsburgh, PA office location. Due to COVID-19 circumstances, this can be a remote or a hybrid role (with some travel to the office).


The Credentialing Analyst will handle credentialing duties within Community Care and ensures the accurate completion and maintenance of credentialing files. The Analyst will take files for credentialing through the entire process including interacting with external agencies for Primary Source Verification (PSV) and bringing problems about a particular file to the attention of the Credentialing Supervisor.


  • Provide support to Data Management including but not limited to: spreadsheet maintenance, license, degree and insurance product data query in contract and credentialing
  • Demonstrate knowledge of state, federal, and NCQA regulations concerning credentialing.
  • Complete provider complaint documentation.
  • Identify problems/issues associated with the credentialing process.
  • Coordinate site visit completion with Credentialing Analyst responsible for this task.
  • Utilize the Provider at Risk list to assist to identify provider files requiring urgent attention.
  • Complete data entry at 95% accuracy.
  • Provide back up for other Credentialing Analysts and to the Credentialing Team as assigned by the Credentialing Supervisor.
  • Utilize Equifax, NPDB, and the federal cumulative sanction software for credentialing.
  • Initiate and maintain fluid communication with individual providers being credentialed.
  • Maintain complete and accurate records regarding credentialing/re-credentialing for practitioners or facilities as assigned.
  • Prioritize work assignments related to credentialing processes to ensure timely completion with satisfactory results.
  • Initiate consultation with the Chief Medical Officer or designee when provider specific information warrants, to include but not limited to NPDB queries, Act 33 & 34, claims histories, licensure, references.
  • Maintain confidentiality concerning queries through all credentialing processes.
  • Track expired data for providers and follow-up appropriately including state licensure, professional references, NPDB, etc.
  • Communicate with Network Management and Contracting regarding providers presenting problems with completing initial credentialing/re-credentialing.
  • Complete PsychConsult Network Credentialing Manager checklist for all practitioners assigned for review.
  • Enter provider data into PsychConsult Network Credentialing Manager and PSV Manager.


  • High school diploma or equivalent required.
  • Experience in credentialing preferred
  • Excellent written/verbal communication skills.
  • Ability to gather and manipulate data accurately and consistently.
  • Strong organizational skills.
  • Ability to manage multiple task and be flexible to the daily needs of the organization.
  • Computer competence.
  • Attention to detail.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct