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   Current UPMC employees must apply in HR Direct

Hospital and Forensic Liaison- Service Coordinator

  • Job ID: 810880041
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Daylight
  • Shift: Day Job
  • Facility: Mon Yough Community Services
  • Department: MH Case Management
  • Location: 331 Shaw Street, Mckeesport PA 15132
  • Union Position: No
  • Salary Range: $17.36 to $21.89 / hour


This liaison position is responsible for connecting the behavioral health units of the hospitals and local jails to the WBH at Mon Yough outpatient clinics.  The primary function will be to engage with the individuals, while inpatient or incarcerated, to determine their level of need upon discharge from that facility.  This person will also engage with the staff at those facilities to offer treatment and medication history if they were participating in outpatient treatment prior to their current situation, which may help to better serve them.  This person will also engage with those individuals who are not currently active in an outpatient clinic and will assist them with setting up treatment and medication follow-up upon discharge if the individual chooses to follow up at Mon Yough.  In addition to the mobile part of the job, this person will also work at the outpatient clinic to assist with engagement activities, such as phone calls and sending letters, for all individuals who are initially starting services or struggling to remain in services. 

This position allows for a flexible work schedule.



  • Investigates new resources and communicates with Directors of prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.
  • Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specializedservices/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
  • Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. Prepares for formal audits
  • Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs.
  • Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, supported employment, OVR, D&A). Assists individual and family to identify, link, access and coordinate such resources.
  • Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.
  • In close collaboration with the consumer, family members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs.
  • SINGLE POINT OF ACCOUNTABILITY (SPA). Be the go-to resource for the person served and his/her family and the system of care.o Assure that there are effective 'safety net resources for the persons served.o Clearly communicate to the person what they can expect from the system and what the system will expect of them.o Assure there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths.o Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings.o Assure there is cross system coordination of services and that services are being provided.o Develop relationships that endure with persistent outreach even when there is reluctance to receive services.o Assist the person served in developing and using natural supports.o Be a persistent advocate for those served and give feedback on systemic problems.o Provide a consistent positive outlook which encourages recovery and full inclusion in the community.
  • Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services.
  • Evaluates all service received by individuals who are served by the Service Coordination program. Reviews cases, meets with individuals' families, members of the treatment team, agency directors, advocates, attorneys, school personnel and attends staffing in or out of the office.
  • Utilizes at least 55% of available time in service to individuals being served.
  • Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery.
  • Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to face and phone).
  • Fosters an agency culture of cooperation by focusing on problem resolution and activities that support the agency mission, communicating information to the staff, participating with other staff on selected special projects, cooperating with agency personnel to facilitate program operations.
  • Develops relationships with the individual, his/her family and other important people in his/her life. This engagement will be persistent and will result in an enduring relationship. The persistence is evident in frequent outreach and genuine concern over a lengthy period of time.



  • Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required. Other fields of study may be considered with coursework of at least 12 credits in Human Services.
  • One year related experience preferred
  • Prior experience working in community settings preferred.
  • Safe driving record required.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.


Licensure, Certifications, and Clearances:

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct