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   Current UPMC employees must apply in HR Direct

Ambulatory eRecord System Coord

  • Job ID: 827475124
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday daylight
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64009 POP00 UPPA
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $20.97 to $34.97 / hour


Under the general supervision of the Director, Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare) and provide on-site or virtual EpicCare site visit support to end users. This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. Travel is required for go-live at various sites. 



  • Ensures that security and confidentiality policies are upheld and enforced.
  • Works with ISD staff, clients and/or vendor staff to deploy production applications.
  • Answer questions or troubleshoot basic problems during go live.
  • Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord.
  • Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.
  • Assures quality of information through business case and application-level testing; validates test results to initial business needs.
  • Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
  • Develop and maintain an understanding of the practice's EpicCare workflows.
  • Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
  • Provides on-site go live support on a prescheduled basis for new practices going live on EpicCare.
  • Works with ISD staff, clients and/or vendor staff to deploy production applications.
  • Identify issues that need to be escalated through the appropriate process in a timely manner.
  • Ensures appropriate knowledge and use of EpicCare tools.



  • High school diploma or GED require
  • Bachelor's Degree or two (2) years practical experience in IT or in clinical ambulatory care preferred.  
  • Prior experience with EpicCare preferred 
  • Must have access to a car and will be responsible for travel to implementation sites.
  • Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management. Able to perform basic/standard IT procedures and protocols. Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions. Strong computer and typing skills. Good verbal, and written communication skills. Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord. Able to perform job responsibilities and make decisions in a fast pace work environment. Knowledge of medical record format and content of patient records. Ability to review medical records, read physician documentation and verify patient identification. Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs. Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically). Maintain strict confidentiality of patient information and adhere to HIPAA regulations.

Licensure, Certifications, and Clearances:

  • Driver's License
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct