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   Current UPMC employees must apply in HR Direct

Network Convergence Engineer - Intermediate

  • Job ID: 845219315
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: ISD Voice Communications
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $33.54 to $51.05 / hour


The Converged Network Engineer - Intermediate works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. This position also interacts with vendors and suppliers.

  • Functions in an upper-level position, with responsibility for timely service delivery as well as project management.
  • Work on medium to large-scale projects in addition to providing services, as determined by the management team.
  • Possesses advanced knowledge of the PBX system, voice mail and wiring support design and function. Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
  • Interfaces with others on system infrastructure problems and advises management on technical problems, priorities, and methods.
  • Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs.
  • Participates in day-to-day orders, Special Projects, and trouble tickets to include Move, Add, and Change requests for the data and/or voice network.
  • Contributes to the creation of new policies and procedures for Maintenance Plan and Continuity of Operations Plan.
  • Provides network performance statistics and reports and recommends technical enhancements to the network.
  • The Converged Engineer - Intermediate is responsible for handling and working in all aspects of the UPMC Enterprise Communications Group. This includes responsibilities on the telephony systems, PBXs, data networks, wireless networks, and data network infrastructure. Converged Network Engineers are responsible for using Nokia, Cisco, Alcatel-Lucent, and Avaya products, as well as a working knowledge of encryption solutions, private branch exchanges (PBX), and local and wide area networks and wireless networks (LAN/WAN/WLAN).
  • Reviews, organizes, communicates and records all requests for voice services.
  • Responsible for creating, managing, tracking, and reporting the status of assigned projects, using the specified project management software. Coordinates, with other Engineers in the delivery to telecommunications and networking services.
  • Reviewing, organizing, communicating, and recording requests for Telecommunications systems, including adds, moves, and changes on PBX, Voice Mail, Networking, wiring support, and maintenance of all voice-related databases at UPMC and affiliated business units.
  • Constructs, tests, and implements integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks for the customer.
  • Researches, evaluates, and stays current on emerging tools, techniques and technologies.
  • Responsible for the day-to-day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems.
  • Ensures customer satisfaction with the resolution or circumvention of hardware, software, and/or circuit problems including the assessment of bandwidth requirements based upon empirical data.
  • Configuration of data communications devices, design and implementation of local and wide-area networking, problem determination knowledge in these areas.
  • Additionally, this position may be required to maintain a stand-by status as part of a rotation with the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation.


  • Typically has 2+ years of converged communications infrastructure design and support experience.
Required Experience/Skills/Attributes:
  • Experience conducting site surveys and organizing the documentation into an Engineering Plan.
  • Experience with Cisco access layer switching components
  • Experience working with various vendors in troubleshooting data circuit or bandwidth management issues
  • Ability to quickly identify and resolve local endpoint data connectivity issues
  • Thorough understanding of current fiber and cable standards
  • Excellent customer service skills
  • Strong interpersonal, written and oral skills. From time to time, candidate may be asked to present project outline to customer.
  • Ability to conduct research on products with various vendors to accommodate changing customer requirements.
  • Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects.
  • Complete ongoing training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Candidate must be willing to travel - this opportunity will support the community region

Desired Experience/Skills/Attributes:

  • Experience with Microsoft products including Windows 2000 Server, and Active Directory. 
  • Experience with Cisco Enterprise solution products.
  • Ability to troubleshoot access-lists, IPv4, and IPv6 issues across varying protocols such as BGP, and Static Routing.
  • Ability to install and troubleshoot Cisco and or Avaya telephony endpoints and architecture
  • Basic understanding of wireless technology and topology
  • Ability to work with multiple cabling vendors in small to large scale installation projects
  • Hands-on administration experience with Linux/Solaris

Licensure, Certifications, and Clearances:
Preferred: CCNA - Cisco Cert Networking Assoc, AVST Certified CX, ITIL - IT Infrastructure Library
(Must be able to obtain certifications within three years of hire)

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), and PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct