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   Current UPMC employees must apply in HR Direct

Physician Referral Liaison

  • Job ID: 844306194
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle
  • Department: Marketing_Pub Relations
  • Location: 409 South Second Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $28.80 to $44.62 / hour

Description

Purpose:
Develop and coordinate all referral source direct marketing and sales activity for UPMC Central PA. Coordinate and manage sales/staff activity, account management and development/maintenance of referral statistics. Act as a liaison with regional referral sources including hospitals, physicians and office managers. Identify new service opportunities, program development and acquisitions. Support the medical staff strategic initiatives, especially related to employed and independent practicing physicians. 

Responsibilities:

  • Know and follow all organizational/departmental policies/procedures.
  • Serve as ombudsman to identify and resolve issues related to relationships, referrals or other operational matters and refer issues to the appropriate leader. Track and follow up on issues.
  • Develop and coordinate all referral source direct marketing and sales activity for UPMC. Represent regional centers of excellence and other allied services as appropriate.
  • Produce monthly activity reports on visits; identify opportunities and issues; track progress and resolution.
  • Meet regularly with referral sources to educate them on the services available through UPMC.
  • Facilitate educational programs for referral sources on specific topics and ensure that clients and referral sources have adequate marketing information and literature.
  • Commit to high-quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Understand that patient safety is everyone's responsibility. Assume responsibility for personal education and performance related to patient safety; report unsafe conditions or events immediately; speak up in a non confrontational and educational manner when seeing a safety breech; develop or participate in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
  • Collect and analyze trend data from financial, business planning and other sources in collaboration with director to target opportunities to grow strategic volume or address issues.
  • Promote the organization through education to hospitals, physician, office managers and other customers. Work closely with leaders and medical directors to manage accounts and to ensure customer satisfaction.
  • Provide market intelligence to service lines.
  • Develop and maintain referral information through the use of Data Warehouse and other available billing data.
  • Assume responsibility for personal development and education.
  • Monitor the healthcare environment for trends and opportunities for UPMC Susquehanna. Research and make recommendations for new program development.

Qualifications

Bachelors Required Bachelors in business or healthcare field is preferred.

Three years physician outreach and/or customer service experience working for a healthcare, pharmaceutical, medical device or related business required.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct