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Operations Control Specialist

  • Job ID: 834258767
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Center for Emergency Medicine
  • Department: Communications Center
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $17.92 to $28.44 / hour


UPMC Center for Emergency Medicine is hiring a full-time Operations Control Specialist to support the STAT MedEvac Communications Center. 


The STAT MedEvac Aviation Department Operations Control Specialist will actively monitor all aspects of assigned flights. This includes but is not limited to the determination of aircraft status, issuing flight releases including acknowledgement or preflight risk analysis, flight tracking, termination of flights not meeting company standards, and coordination with the Pilot in Command to ensure the safe completion of a flight.

  • Verify through appropriate weather reports and forecasts that the weather at destinations and required alternate destinations will be at or above authorized minima prior to issuance of a flight release.
  • Reports for work well rested and fit for duty.  
  • Adheres to the drug and alcohol policy at all times, to include FAA requirements regarding the use of over the counter and prescription medications.
  • Act as Operations Control Assistant in support of oncoming Operations Control Specialist at end of scheduled OCS duty period.
  • Inform Pilot in Command of all traffic, flight, destination conditions and temporary flight restrictions that may affect safety or completion of a flight.
  • Activate the Post Accident Incident Plan if contact is lost with an aircraft for more than thirty minutes.
  • Complete flight release log to include assigned activities and completes all official documentation accurately and in a timely manner, including payroll, expense reports, training forms etc.
  • Maintains fitness for duty by adhering to all employee health requirements, including maximum weight, hearing conservation program, and required medical certifications.  
  • Reports injuries and completes the appropriate documentation, no matter how seemingly minor the injury, to a supervisor in a timely manner.
  • Confirm aircraft to be released is in an airworthy condition with attention to upcoming maintenance and inspections, deferred maintenance according to the MEL, proper fuel and oxygen loading.
  • Protects the privacy of all patient information in accordance with the STAT MedEvac privacy policies, procedures, and practices, as required by federal and state laws.
  • Ensures adequate coverage by remaining on duty until each released flight has been terminated or until properly relieved by another flight follower with whom a thorough pass down brief has been completed.
  • Demonstrate a thorough knowledge of all pertinent FARs and CEM procedures including the GOM, OpSpecs, Training Manual and other applicable guidance.
  • Participate in the preflight risk analysis required under 135.617 to include the following: 
    • (i) Ensure the pilot has completed all required items on the preflight risk analysis worksheet
    • (ii) Confirm and verify all entries on the preflight risk analysis worksheet
    • (iii) Assist the pilot in mitigating any identified risk prior to takeoff
    • (iv) Acknowledge in writing, specifying the date and time, that the preflight risk analysis worksheet has been accurately completed and that, according to their professional judgment, the flight can be conducted safely.
  • Maintain positive flight following of all CEM aircraft to include current information on the progress of every flight, assuring appropriate flight planning has been completed and weight and balance computations are within manufacturer's limits.
  • Notify the Chief Pilot of any damage to aircraft, persons, or property.
  • Actively participates in development of the CEM safety culture; ensures the safety of all patients and personnel functioning in and around the aircraft. 
  • Utilizes appropriate safety channels to report safety concerns, and utilizes available tools to enhance a safe work environment.
  • Confirm pilots are in compliance with legal rest, duty and flight time restrictions and meet all Federal Regulations and CEM standards prior to flight release.
  • Coordinate with the communications center for solutions to problems caused by operational issues.
  • Provides adequate notice of requested PTO, trade days, etc. to ensure schedule coverage; maintains ultimate responsibility for coverage of assigned shifts.
  • Adheres to uniform policy and personal appearance standards.




  • High School graduate or equivalent experience.
  • Thorough knowledge of Federal Aviation Regulations.
  • Ability to interpret & understand METARs & TAFs.
  • Basic computer skills.
  • Excellent communication skills.


Licensure, Certifications, and Clearances:

  • FAA Private Pilot License with Instrument Rating or equivalent experience plus preferred.
  • Control Tower Operator license or equivalent experience with good radio skills preferred.
  • FAA Commercial or Airline Transport Pilot License with Instrument Rating preferred.
  • FAA Dispatcher Certificate preferred.
  • AA/AS degree having aviation applications preferred.
  • One year supervisory experience preferred.
  • Preferred: a total of at least 2 years of experience during the last 5 years in any one or in any combination of the following areas:
    • In military aircraft operations as a pilot, flight navigator, or meteorologist
    • In air carrier operations as a pilot, flight engineer, certified aircraft dispatcher, or meteorologist
    • In aircraft operations as an air traffic controller or a flight service specialist.
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct