At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Clinical Nurse Liaison


UPMC is hiring a Clinical Nurse Liaison! This position will rotate between hospitals, but mainly Mercy and Presbyterian.

This is a Full-Time position working mainly Daylight hours. 

Join the team that’s providing the highest quality of health care in our communities. With state-of-the-art safety protocols and the support of an academic medical center, UPMC has demonstrated a continued commitment to keeping both our patients and our employees safe and healthy, especially throughout the COVID-19 pandemic.

Make a true impact in your community where you’ll have the confidence that your care is clinically backed by a best-in-class health care system and the rewarding knowledge that you are changing lives every day.


  • Provides assistance, ideas and input to Management to improve the overall effectiveness of the facilities.
  • Develops and maintains thorough understanding of inpatient and outpatient treatment programs, modalities, philosophies, goals and objectives. Understands and is able to communicate admission criteria for each program.
  • Provides management with full details of process improvement needs on nursing assessment and patient care issues.
  • Provides resource and education services about UPMC Skilled Nursing Facilities services and admission standards to patient, families, care management teams, and physicians.
  • Provide informative literature about UPMC Skilled Nursing Facilities to internal referral sources, Establish and maintains education stations and locations. Place and distributes brochures, posters and other materials as needed.
  • Applies nursing skills to promote and ensure customer satisfaction. Analyzes and solves customer problems by preparing and providing solutions to problems, and follows up on referrals to ensure customer satisfaction and promote positive outcomes.
  • Complete appropriate documentation and paperwork accurately and within acceptable time frame.
  • Conduct on site assessments and establish priorities in the allotted time frame to the appropriate intake person, maintaining accuracy, attention to detail, while maintaining confidentiality and privacy in compliance with HIPPA.
  • Works with internal Case Management and Facility Administration to jointly handle customer complaints; patient care issues, problems and concerns and takes corrective action when necessary.
  • Provides management with Performance Improvement information such as: monthly referrals, referral sources, admissions, conversion of referrals and disposition of non converted referrals.
  • Assist in pre admission care planning. Identifying and recommending special equipment needs and precautions to assure safe continuum of care and making recommendations regarding cost effective and appropriate admission orders.
  • Makes sales and census development contacts while in the hospital and with other referral sources.
  • Develops and maintains a thorough understanding of the state of the art nursing standards of practice.
  • Develops and maintains knowledge of the skilled nursing facilities and services of Senior Communities.
  • Maintains high moral and business ethics in carrying out responsibilities and duties
  • Performs all duties and responsibilities according to the philosophy and standards of the UPMC Health System and Senior Communities embracing the system wide core competencies which include:A) Making quality patient care and patient satisfaction the number one priorityB) Initialing and participating in performance improvement initiatives.C) Conveying courtesy, respect enthusiasm and positive attitudes with patients, staff, medical staff and visitors.D) Maintaining confidentiality at all times.
  • Provides management with relevant information and offers input regarding external developments and opportunities.
  • Review patient records and obtain any relevant patient information, assessing for patient appropriateness and medical stability to facilitate a timely admission and transfer to an appropriate UPMC skilled facility. Works with resources to identify appropriate referral placement.



  • BSN and/or BS in health related field required.
  • Candidate must possess current license.
  • Candidate should have at least 5 years previous experience in an acute care and long term care setting or equivalent experience.
  • 2 years of marketing experience in a health care setting preferred.
  • 2 years skilled nursing experience or previous skilled nursing liaison experience with basic regulatory knowledge preferred.
  • Possess knowledge of current insurance products and practices, along with MC/MA requirements for skilled nursing.
  • Demonstrates knowledge of census development and plan implementation.
  • Demonstrates current knowledge of UPMC Skilled Nursing Facilities
  • Must have ability to work independently, multitask, and problem solve.
  • Demonstrates professional oral and written communication skills.
  • Demonstrates the ability to establish and maintain effective working relationships with variety of internal and external referral sources.
  • Demonstrates exemplary clinical judgement with critical thinking, analytical and problem solving abilities required as related to aspects of patient care.
  • Physical stamina for frequent walking, standing, lifting, and positioning of patients

Licensure, Certifications, and Clearances:
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Registered Nurse (RN)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct