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Lead Transfer Ctr Coord

  • Job ID: 828407897
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Shift from10:00 p.m. to 6:00 a.m.
  • Shift: Night Job
  • Facility: University of Pittsburgh Physicians
  • Department: OPR MedCall
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $18.24 to $30.32 / hour


Under the direction of the Location Supervisor, will act as a facilitator - providing direction and support of the Transfer Center. Will facilitate the completion of the staff schedule and daily/weekly reports as requested by the manager. Will be the first contact for any concerns or complaints identified during their shift. Will continue to act as a coordinator with the assigned duties of the Transfer Center Coordinator job description.


  • To handle and document customer concerns/complaints and escalate to management, as necessary.
  • Identify areas for improvement of process and function. Provide input for service improvements or efficiencies.
  • To support the department in operating and maintaining the Emergency Notification software and Emergency Communication equipment.
  • Responsible to work as a Transfer Center Coordinator as listed in their job description
  • Supervise the daily work of the referral coordinators, including providing guidance for facilitating calls, collecting data, report preparation and reviews as directed and relaying information to physicians, nurses, and other clinical staff during their shift. Ensure employee conduct that support's UPMC's goal of Dignity and Respect is always demonstrated.
  • Monitor the staff schedule for the transfer center staff.
  • Provide coverage for call-offs in the absence of a supervisor.
  • Ability to make sound decisions regarding transfers, escalate issues appropriately.
  • Meet regularly with management staff.


  • High School Diploma required.
  • Three (3) years of experience in a healthcare setting with direct patient care, OR three (3) years in a transfer center, OR three (3) years in an emergency call center, OR five (5) years in a healthcare business setting required.
  • Experience in a leadership role is desirable.
  • Formal medical training preferred.
  • Knowledge of medical terminology required.
  • Must have demonstrated good decision-making skills and ability to think under time constraints and with various amounts of pressure. Strong interpersonal and communication skills. Computer literacy/data entry skills. Strong attention to detail and ability to multitask.

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UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, that support the implementation of our diversity strategy. 

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct