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   Current UPMC employees must apply in HR Direct

User Experience Designer I- (Remote)

  • Job ID: 851974092
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Consumer Innovation
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour

Description

About us

UPMC Health Plan is among the nation's fastest-growing health plans. It is owned by the University of Pittsburgh Medical Center (UPMC), a world-renowned health care provider. As part of an organization rooted in medical excellence, UPMC Health Plan is committed to being a partner in health, financial security, and peace of mind. The Consumer Innovation UX team at the UPMC Health Plan creates integrated, supportive, and engaging consumer experiences validated through research. A deep understanding of users’ needs and business objectives is fundamental to our success in solving complex problems through innovative design methods. Our vision is to simplify the intersection of health care and insurance through digital experiences that transform people's lives.

What you’ll be doing

As a UX Designer at UPMC Health Plan, you’re a problem-solver, working to discover, investigate and understand complicated issues. To improve the experience and healthcare journey of our members, you will collaborate with fellow Designers, Researchers, and Product Managers in an interdisciplinary environment.

UX Designers work across the digital product lifecycle, from problem-framing with business stakeholders and user research, to designing experiences, validating designs through testing, and delivering them to software development teams. In your role, you’ll have the opportunity to wireframe, prototype, and design interactions, as well as participate in information design and architecture.

 

What we’re looking for

Successful candidates are able to:

  • Participate in stakeholder and user research and workgroup sessions using human-centered design methods to frame problems and explore solutions.
  • Understand business stakeholders’ goals and objectives and how they relate to and impact product decisions.
  • Work with more senior UX designers to frame problems, visualize, and refine requirements through rapid prototyping.
  • Apply knowledge of human-computer interaction and human information processing principles to digital design.
  • Synthesize and effectively communicate qualitative and quantitative discovery/research insights.
  • Work closely with software developers and QA in a scaled agile environment.
  • Work with more senior UX designers to create and deliver effective UX/UI specifications for audiences ranging from SMEs to software developers and technical QA team members.
  • Seek to understand and respect others, moving from empathy to compassion in your life and work.
  • Are passionate about advocating for customer needs.
  • Embrace a growth mindset, always looking for opportunities to learn and improve.

 

Qualifications

  • Bachelor's degree in design, UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (or comparable degree and/or experience.)
  • Experience in a consumer product design, service design, product development or related role (required).Related educational experience including internship/externship will be considered.
  • Experience conducting qualitative and quantitative research through methods such as interviewing, observation, surveys, participation activities, and document and literature reviews.
  • Successful synthesis and analysis of findings.
  • Experience working across the entire design process from user research, insights, ideation, prototyping & iteration, detailed design and bridging to implementation.
  • Experience with digital product development experience with proven ability to translate business and user problems into solid solutions (preferred).
  • Experience in the following with depth of expertise in at least one of them: Information Architecture, User Research, Usability Testing, Interaction Design, Content Strategy, Human Factors, Visual and Information Design, Ethnographic Research
  • Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure, UserTesting.com, Optimal Workshop, or equivalent software
  • Proficiency with design tools (Figma, Sketch, Axure RP, InDesign etc.) preferred.
  • Good visual design, written, and verbal skills preferred.
  • Familiarity with scrum/agile software development approach preferred.
  • Experience with healthcare and/or health insurance preferred.
  • Knowledge of design systems preferred.


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct