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   Current UPMC employees must apply in HR Direct

Telephone Operator

  • Job ID: 860419874
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Jameson
  • Department: Communications
  • Location: 1211 Wilmington Avenue, New Castle PA 16105
  • Union Position: No
  • Salary Range: $13.80 to $20.75 / hour

Description

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

  • Answer all inbound calls and transfer to appropriate department
  • Assist staff and patients with outbound calls
  • Monitor alarm systems
  • Activate emergency response for internal emergencies
  • Dispatch Security upon request
  • Maintain knowledge of equipment, systems, processes, and procedures
  • Maintain scheduling flexibility to assist with staffing and call off coverage
  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Answer multiple lines while maintaining good customer service.

 

Qualifications

High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct