COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Contact Center Specialist I (Camp Hill)

  • Job ID: 851865331
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: see description for hours
  • Shift: Day Job
  • Facility: Pinnacle Health Support Services
  • Department: Patient FinancialSupport
  • Location: 1200 Camp Hill Bypass, Camp Hill PA 17011
  • Union Position: No
  • Salary Range: $16.84 to $25.30 / hour


Our team is growing and we have a variety of opportunities available for Contact Center Specialist I. If you’re passionate about customer service, are comfortable working in a call center, and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

This position will work the following shift: Monday, Wednesday, and Friday from 8:00 a.m. to 4:30 p.m. and Tueday and Thursday from 9:45 a.m. to 6:15 p.m.


Job Description – FOR SBO (Single Billing Office):

  • Resolves patient complaints and answers patient inquiries using knowledge of billing regulations for third party payers explaining why or how the insurances deny or pay certain charges. Often explaining to the how or why their high dollar deductible plan does or doesn’t cover certain charges. 

  • Resolves billing issues within the Epic system. 

  • Researches and communicates with the departments throughout UPMC to resolve patient concerns regarding billing issues. 

  • The ability to understand and explain the differences in an inpatient stay versus an observation stay versus outpatient billing. 

  • Provides customer service for patients or their representatives, which can include why there were changes to their outstanding balances. 

  • Determine appropriate need for account adjustments to be performed in accordance with department policy. 

  • Provides customer service including but not limited to physician offices, the emergency room and/or secondary billing companies. 

  • Process patient payments. 

  • Setting up payment arrangements with third party vendor including the review of balances, explaining payment programs, determining payment amounts and terms utilizing a monthly payment calculator, documenting and adjusting accounts as needed. 

  • Ability to understand bad debt accounts. 

  • Ability to understand financial aid assistance. Answer questions on Financial Aid applications. 

  • Ability to understand estimates to clearly explain the reason why a bill is received when a payment was taken previous to the service. 

  • Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring balance to zero. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions. 

  • Research, resolve and respond to email, web and telephone billing inquiries from patients in accordance with departmental protocols. 

  • Demands and mails copies of patient bills upon request. 

  • Process miscellaneous correspondence – update accounts with new or corrected billing information for claim submission. 

  • Performs other duties as assigned within the department by management. 

  • Refers patients to a patient representative/advocate when related to a care issue. 

  • Utilizes multiple systems to conduct appropriate research concerning the patient issue. 

  • Works with billing department for all billing related inquiries. 



  • High school graduate or equivalent.
  • Two years customer service experience or call center experience required. OR one year health insurance call center and claims adjustments experience required.
  • Detail Oriented.
  • Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.
  • Must be able to maintain confidential information.
  • Excellent organizational, interpersonal and communication skills.
  • Competent in MS Office/PC skills
  • Must be able to make appropriate decisions based on the circumstances as well as established protocols.
  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct