At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Supervisor, Revenue Cycle Contact Center (Camp Hill)

  • Job ID: 880666082
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: see description for hours
  • Shift: Day Job
  • Facility: Pinnacle Health Support Services
  • Department: Patient Access
  • Location: 1200 Camp Hill Bypass, Camp Hill PA 17011
  • Union Position: No
  • Salary Range: $22.81 to $34.21 / hour

Description

Purpose:
Manage coordination and supervision of the Call Center staff who are charged with the scheduling and registration for Outpatient Imaging. De-escalate any issues with patients and/or offices.

This position will work the followings shift: Monday to Friday, 8:30 a.m. to 5:00 p.m.

Responsibilities:

  • Perform random audits of staff work to monitor performance, quality, and metrics. Provide timely performance evaluations for staff.
  • Establish performance measurements for all processes.
  • Monitor and ensure agents are adhering to workflows and call center metrics. 
  • Assist management in the development and guidance to staff in their daily activities.
  • Investigate and resolve all issues presented by staff.
  • Review workflow to maximize automated systems.
  • Assist Information Services in the development and implementation of computer enhancements.

 

Qualifications

  • Bachelor's of Science in healthcare administration, finance, or related field and one year of healthcare billing, registration, or patient business services
  • OR High School Diploma or Equivalent and three years of healthcare billing, registration, or patient business services
  • OR equivalent combination of education and experience required


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct