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Clerk, Dispatcher & Billing - Casual

  • Job ID: 863862365
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Variable
  • Facility: UPMC Susquehanna William-WAASC
  • Department: Adminstration
  • Location: 700 High Street, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $15.58 to $23.38 / hour


UPMC Williamsport Ambulance Service Corp is currently seeking a casual (per diem) Clerk, Dispatcher & Billing to join the team!  This position will work Monday - Friday, variable shifts to help cover shifts.  An EMT or previous dispatching experience is preferred.

Dispatch non-emergency and emergency inter-facility transports. Coordinate transport units to facilitate transport needs of patients and customers. Perform ambulance billing, collection, and accounts receivable management.


  • Schedule and arrange all transport requests for ambulance (non-emergency and emergency intra-facility) or custodial coach transport of patients within UPMC Susquehanna.
  • Perform office billing process including accurate and timely billing and resubmission of bills as needed.
  • Assist clients by answering questions or solving problems related to transports and/or billing questions and complaints.
  • Commit to high-quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Understand that patient safety is everyone's responsibility. Assume responsibility for personal education and performance related to patient safety; report unsafe conditions or events immediately; speak up in a non confrontational and educational manner when seeing a safety breech; develop or participate in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
  • Accept payments from customers whether by cash, debit/credit or check and provide receipt.
  • Coordinate transport information between the parties requesting transports and the agency performing the transport to assure timely and effective transport.
  • Arrange schedules, assign crews, and coordinate back-up units (or ALS coverage) to provide transports when primary units are unavailable.
  • Know and follow all organizational/departmental policies/procedures.
  • Generate daily and monthly productivity and volume reports.
  • Maintain and follow up on accounts receivable, billing, and collection including coordinating with collection agency.
  • Assist with monthly closing and deposits.
  • Assume responsibility for personal development and education
  • Maintain dispatch log and schedule.
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for Susquehanna Health. Provide the best C.A.R.E. for our patients no matter what.



  • High School Diploma or equivalent preferred
  • Medical secretary training preferred
  • One year customer service and computer experience preferred.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct