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Service Coordinator Supervisor


Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid. 

Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.



  • Monitors and collects information related to staff and program performance.
  • Conducts regularly scheduled team meetings to communicate key information
  • Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
  • Recruits, trains and orients new staff and assures that training and education needs of staff are met.
  • Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
  • Conducts onsite service coordination evaluations
  • Participates in the development and implementation of LTSS policies , goal and objectives
  • Performs in accordance with system-wide competencies/behaviors.
  • Selects, schedules, assigns and evaluates service coordination staff.
  • Participates in appropriate department and organization committees
  • Reviews performance against goals and makes recommendations for improvement
  • Participates in service coordination rounds, ICTs and program development
  • Performs other duties as assigned.



Licensed Social Worker or Mental Health professional preferred. A minimum of one year of supervisory experience or six months experience as a CHC Service Coordinator may be considered in lieu of license/certification. Final candidates will be reviewed by DHS. Bachelor?s degree in social work or in human services or healthcare field and three years of relevant experience within long-term services and supports. Completion of person-centered planning and person-centered direction training; Experience working with people with disabilities or elders in need of LTSS; Knowledge of the home and community-based service system and how to access and arrange for services; Experience conducting LTSS needs assessments and monitoring LTSS delivery; Cultural competency and the ability to provide informed advocacy; Ability to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systems; Meet all requirements of their CBO employer, and ability to interact with physicians and other health care professionals in a professional manner is required.One of the following licenses is preferred: Clinical Social Worker (CSW)Licensed Professional Counselor (LPC)Licensed Social Worker (LSW)Mental Health Counselor

Licensure, Certifications, and Clearances:

  • Driver's License

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct