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   Current UPMC employees must apply in HR Direct

Referral Coordinator

  • Job ID: 860233001
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Specialty
  • Department: UPMC West Shore Ortho
  • Location: 1830 Good Hope Road, Enola PA 17025
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour


The Referral Coordinator answers requests from consumers, businesses, and medical professionals. Coordinates and/or facilitates referrals to the correct UPMC service providers or departments.


  • Must be knowledgeable in all areas of insurance verification and authorization/referral processes. 
  • Daily reviews and monitors referral work que in order to provide accurate and timely referral process documentation. Serves as the first-line resource for all customers (internal/external) with regards to Insurance and Referrals.
  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Communicate potential areas of concern to the servicing provider and follow up as necessary.
  • Give high priority to patient/customer satisfaction. Act as an advocate for the patient/customer.
  • Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Interface with the referral source, patient/family, insurance companies, and provider to assure timely delivery.



  • High School diploma required.  Some college preferred. Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.
  • 5 years experience working with the public in a health care setting, with a strong service orientation.
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs. Strong interpersonal and communication skills, and computer literacy/data entry skills are required.
  • High level of independence required in problem-solving activities. Strong organizational skills that will generate efficiency & effectiveness. Adaptable to change. Ability to handle multiple tasks in a fast-paced environment & function independently and be ability to prioritize actual referrals. Ability to analyze issues objectively & provide workable solutions & implement those actions.Team player, flexible, and adaptable to change.
  • Ability to type at least 35 words per minute.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct