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Scheduling Coordinator

  • Job ID: 2100021M
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday shifts
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65154 POP11 NEUSRG PUH
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.88 to $24.98 / hour

Description

Purpose:
Neurosurgery is seeking scheduling coordinator for the Oakland office to help support the physicians. Schedule patient appointments and communicate with patients prior to and following receipt of outpatient services. Maintain patient demographics and interact with patients and others (on the telephone and in person) in a courteous and respectful manner.

Responsibilities:

  • Request assistance from nurses, APPs and/or MD, if there is a question of severity of illness or symptoms.
  • Answer incoming calls in a timely and efficient manner.
  • Back up medical records technician in creating, maintain and retrieve patient records.
  • Oversee the preparation and coordination of all correspondence related to private patients, research patients and referring physicians.
  • Restate patient appointment time, physician, Outpatient Clinic location and parking instructions.
  • Enter information into the EPIC system.
  • Respond to requests for general information and screens incoming calls referring them to appropriate individuals.
  • Generate form letter to all new patients.
  • Instruct patient or family member/significant other concerning available services and programs for financial assistance and pertinent general patient information.
  • Schedule all new and returning patients with appropriate physicians.
  • Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies and equipment manufacturers.
  • Responsible for ordering and managing office supplies inventory.
  • Responsible for scheduling of patients.
  • Provide coverage in absence of department secretaries.
  • Courteously respond and follow up with physician request in scheduling.
  • Provide statistical data to physicians when requested.
  • Maintain both self and work area in a manner consistent with a professional environment.
  • Schedule patient appointments utilizing automated scheduling system and provides back up in entering orders into the clinical support system.

 

Qualifications

  • Bachelor's degree and one (1) year of experience in a related fiscal/admission/registration function; or two (2) years of college, business school education, or medical secretary training and  one (1) years of experience; or equivalent combination of education and experience required.
  • Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service. Excellent written and verbal communication skills are required. Experience in guest relations is preferred. Experience with computer-based systems preferred. Must function well under stressful conditions.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct