At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

EMS Communications Specialist

  • Job ID: 2100021W
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 24/7 availability – all shifts
  • Shift: Variable
  • Facility: UPMC Passavant
  • Department: Dispatch Center NORCOM
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $16.24 to $24.96 / hour


The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.



  • Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
  • The EMS Communication Specialist is responsible for coordinating all parts of the transportation process by working directly with the member, the applicable EMS vendor, and all other parties as necessary.
  • Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
  • Receive emergency calls and process appropriately
  • Provide exceptional customer service according to UPMC policies and procedures
  • Receive and document medical command reports and notify the emergency department
  • Monitor hospital alarm systems
  • Coordinate medical command requests from paramedic to physician and document the request
  • The EMS Communication Specialist is responsible for the tracking the number of trips used and the number of trips the member has remaining
  • Process incoming calls
  • Document all information in the Zoll RightCad system
  • Efficiently process medically necessary patient transportation requests on a timely basis.
  • Receive hospital condition codes and send out notification page per policy and procedure
  • Perform hospital operator duties on the overnight shift


  • High school graduate or equivalent required
  • Must possess strong computer skills
  • Current or prior EMS experience required
  • A minimum of one (1) year dispatch experience preferred
  • Knowledge of the ZOLL Right Cad automated dispatch program preferred
  • Working knowledge of healthcare and health insurance preferred
  • Familiarity with medical terminology preferred
  • Ability to multitask
  • Must possess good communication skills

Licensure, Certifications, and Clearances:
Current EMT or paramedic certification preferred

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct