At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Senior Trainer-Commercial Sales and Product

  • Job ID: 905173683
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Sales _ Acct Mgmt Admin
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour


The Sr. Trainer is responsible for planning, designing, coordinating, and delivering training on UPMC Health Plan commercial products and benefits to new and existing employees within various departments.


  • Coordinates all aspects of the training process, including industry research, materials development, program delivery, student testing, and assessment.
  • Designs, develops, and delivers training programs to address the specific level of product knowledge need within each department.
  • Serves as a role model of Service Excellence by providing quality training and development services that are responsive to needs, proactive in scope and accessible in nature. Using the Basics of Service Excellence as a guide, responds to the needs of individual employees, departments, or other organizations with courtesy, respect, and a positive outlook that reflects the team effort of the department.
  • Assembles and implements departmental policy and procedure to support objectives.
  • Self-motivated with the ability to work with minimal supervision
  • Maintains a positive classroom environment for staff members to support the experience, skill, knowledge, and capabilities of employees.
  • Completes special projects and performs related duties as assigned.
  • Works with Management to develop and implement methods to assess current and future staff training requirements; actively participates in the development of annual training plans for various departments.
  • Works cooperatively with management as a performance consultant in order to ensure business goals are being achieved.



Bachelor's degree in education, business, or other related field required and 2 years training experience or High School Diploma and 5-7 years of direct experience in Managed care and/or Indemnity environment with at least 3 years of training experience in a health care setting and Call Center/or Claims experience within UPMC.

Experience in methods and techniques of adult education with demonstrated success.

Excellent organizational, interpersonal, and written communication skills.

Strong leadership skills and independent decision-making abilities a must.

Expert process and project management skills required.Proficiency in Microsoft Office and PC skills required.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct