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Patient Access Specialist I

  • Job ID: 21000247
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday daylight
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 57412 MULTI Tri Rivers Admin
  • Location: 7500 Brooktree Road, Wexford PA 15090
  • Union Position: No
  • Salary Range: $14.79 to $22.56 / hour

Description

Purpose:
UPMC Tri Rivers is immediately hiring part-time patient access specialist for the Wexford location. Typically, function under the direction of the Supervisor/Manager responsible for patient access. Schedule appointments for a similar group or specialty of physicians at one location or multiple session timeshares. Serve as front-line resource for PSD Departments to coordinate access of external public to our care providers and ensure the goal of 72 hours patient access are met.  Monday - Friday 10-4:30pm good typing/computer skills - medical experience a plus taking messages, scheduling for patients, doc offices, urgent cares and hospitals scanning and some faxing

Responsibilities:

  • Review, verify and enter the patient's demographic information to ensure data integrity.
  • Schedule appointments according to the physician templates 
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements.
  • Obtain chief complaints to schedule appropriately.
  • Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards.
  • Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.).
  • Treat all patients with respect and demonstrates the behaviors learned in the Patient Ambassador Program.
  • Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information.
  • Work the overflow call list and Audiocare report.
  • Review and verify the patient's insurance information.
  • Coordinate access to care for patients within own department or location.
  • Monitor patients wait list report.
  • Compile and send new patient packets or flags patient if need to be completed upon arrival.

Qualifications

  • Completion of High School Diploma/equivalent and one (1) year of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting will be considered.
  • OR
  • Associates degree and six (6) months of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting preferred
  • Must have experience with personal computer-based applications, including email and experience with other various office equipment. Must be able to multitask at a high level. Able to interact with a variety of external and internal constituents, including patients, patients' families, internal physicians, referring physicians or their clinical/office staff, insurance companies, nurses. Experience with/knowledge of medical terminology and multi-line telephone systems is preferred. Electronic scheduling system experience is preferred. Must be able to learn and apply third party payer guidelines and reimbursement practices. Basic knowledge of health insurance preferred. Must be able to maintain confidential information. Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.


Licensure, Certifications, and Clearances:

  • Act 34

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   Current UPMC employees must apply in HR Direct