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Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

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   Current UPMC employees must apply in HR Direct

Community Health Worker

  • Job ID: 810911037
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 55033 ZCMS1 Shadyside FHC
  • Location: 5215 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $15.19 to $23.82 / hour


Since 1970, UPMC Shadyside Family Health Center has been teaching doctors to become specialists in family care. Our office serves as the outpatient training site for the Shadyside Family Medicine Residency. We care for patients of all ages, from newborn to geriatric, and provide unique services such as obstetric care, medication assisted therapy, and behavioral health. Our providers, clinical and clerical staff work together to provide high quality care to our patients and find new ways of delivering that care through research and project work.

The Community Health Worker position is funded by Pennsylvania AHEC grant. This is currently a one-year position.

A Community Health Worker (CHW) is a front-line public health worker who is a trusted member of and/or has a close understanding of the community served. This trusting relationship enables the CHW to serve as liaison/intermediary between health and social services and the community to facilitate access to services and improve the quality and cultural appropriateness of service delivery. The CHW will provide care coordination services to address health needs of patients and families at the UPMC Shadyside Family Health Center through a range of activities such as outreach, community education, social supports and advocacy.


  • The CHW, through practice based and home visits, enhances communication between the care team and the patient to assure adherence to the care plan.
  • The CHW promotes positive behavior change; assists with addressing health issues; and identifies non-medical needs of patients.
  • The CHW collaborates with the health care team in the development and monitoring of the plan of care for patients assigned.
  • The CHW attends on the job training sessions and other training sessions/meetings to develop personal resources and keep abreast of current trends in healthcare.
  • Assists in the assessment of high-risk patients and identifies potential health risks and gaps in non-medical needs such as utilities assistance, food, medications, transportation and other potential needs that can be coordinated using community based resources.
  • Works with the health care team on patients considered to be high risk due to their clinical condition or non-medical needs that may interfere in the management of the plan of care.
  • Supports the plan of care through in-office interviews and discussions as well as using home-based visits to foster communication and identification of other health risks or needs.
  • Attends appointment(s) with the patients to assist in language interpretation as well as the interpretation of outcomes and needed follow-up activities.
  • Educate, coach and empower patients and families.
  • Regularly documents all CHW activities in the patient record/practice site EHR
  • Participates in data collection and reporting activities.
  • Communicates regularly with care team.
  • Works with social work resources to meet help meet member health and welfare needs.



  • High School Graduate OR GED OR 1 year of work experience.
  • In lieu of experience, graduation from an approved training program will be considered.
  • Successful completion of PA AHEC CHW training including receipt of certificate.
  • Experience with customer service, or clinical, or social service or case management experience in the community preferred.
  • Skills / Abilities:Understanding of and adherence to the goals outlined by the PA AHEC Community Health Worker certificate program.
  • Excellent communication skills
  • Dependability, consistency and professionalism
  • Good organizational skills and ability to set priorities and schedule time efficiently
  • Basic computer skills and familiarity with Microsoft email and Word
  • Ability to work well with a team, including off site team members
  • Ability to accept supervision and performance feedback
  • Ability to work flexibly and to multitask to meet the needs of the care team and member- this entails flexible work hours and conditions, including some evenings and weekends.
  • Ability to recognize services needed and guide member(s) to appropriate resources
  • Sensitivity to unique/non-traditional life circumstances and the ability to support members to improved care outcomes
  • Ability to capture and report data as mandated.
  • Valid driver's license and proof of insurance.
  • Able to travel throughout Pittsburgh neighborhoods and healthcare facilities.

Licensure, Certifications, and Clearances:

  • Driver's License
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct