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Telephone Operator, Switchboard - UPMC Somerset

  • Job ID: 893034899
  • Status: Full-Time
  • Regular/Temporary: Flex
  • Hours:
  • Shift: Rotating
  • Facility: UPMC Somerset
  • Department: Switchboard
  • Location: 225 S Center Avenue, Somerset PA 15501
  • Union Position: No
  • Salary Range: $11.14 to $20.56 / hour

Description

 

UPMC Somerset is hiring a Flex Full Time Telephone Operator to support the Switchboard department in Somerset, PA!

The shift of this position is variable and would include day, evening & overnight shifts to ensure 24/7 coverage in the department. This position does include rotating weekend responsibilities.

 

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested.
  • Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

 

Qualifications

  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, 7 days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).


Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct