At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Provider Chat Advocate

Description

Purpose:
The Provider Chat Advocate acts as an advocate for Health Plan Providers (member, provider, facilities, etc.) by providing guidance, interpretation, and education on benefit coverage levels, claims payment, and various program inquires.

Responsibilities:

 

  • Answer incoming inquiries from local and national providers.
  • Document inquires in accordance with UPMC Health Plan Provider Service Center guidelines.
  • Follow up on and document actions required to service inquiry Providers.
  • Provide exemplary customer service by being proactive and responsive to all Provider inquires and requests.
  • Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
  • Ability to understand and effectively communicate information regarding all lines of business.

 

Qualifications

  • High school graduate or equivalent required.
  • Minimum of six months of customer service and/or call center experience.
  • Proficiency in typing required.
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred.
  • Basic analytical skills necessary to evaluate customer inquiries.
  • Ability to demonstrate good organizational skills.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct