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Manager, Clinical Services


resolve is seeking a Manager, Clinical Services who will be responsible for managerial oversight of 5 direct reports, clinical care, staffing, and daily operations. resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.


  • Participates in management meetings and service committees as assigned by supervisor. Performs in accordance with system-wide competencies/behaviors. Receives feedback and direction constructively. Serves as a formal and informal mentor for new students and staff. Participates in department-based performance improvement projects. Improves knowledge, skills and performance based on feedback or on self-identified developmental needs. Demonstrates a high level of initiative, works independently, and establishes priorities to meet department and organizational goals.
  • Demonstrates awareness of the impact of his/her behavior on the efficient functioning of the department and organization. Willing to take the leading role in major hospital-wide projects and part of leadership group. Assumes responsibility for complex assignments and views problems as challenges. Applies creative and innovative strategies in problem-solving to achieve desired goals. Coordinates, plans, develops, and implements managerial procedures. Manages day to day operations of assigned areas.
  • Provides clinical oversight and decision-making. Assists in teaching staff/students and instructor's role/limits on how to manage the care of patients including assessment, interdisciplinary planning, implementation, and evaluation of patient care, teaching and discharge planning while observing. Provides oversight and ongoing monitoring of retention and recruitment initiatives and outcome measures. Encouraging students/staff in the pursuit of education.
  • Establishes appropriate and effective communication strategies. Establishes and maintains professional and respectful interpersonal relationships. Actively participates on intra- and interdisciplinary teams to achieve organizational goals.


  • BSN or Bachelors Degree in Human Services related field required.
  • Demonstrated competence in professional psychiatric practice (at least 4 years clinical experience).
  • Prior Management experience preferred.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct