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   Current UPMC employees must apply in HR Direct

Client Services Liaison

  • Job ID: 912471584
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Fast Care
  • Department: UPMCExpressCare-Greenbr
  • Location: 520 Greenbriar Rd, York PA 17404
  • Union Position: No
  • Salary Range: $17.52 to $26.27 / hour


A Client Service Liaison focuses on customer service through establishing and maintaining relationships with clients. Ensure services are delivered within established timeframes, problem solving and communicating regularly with the client. Knowledgeable of occupational health industry standards and maintains industry certifications.


  • Ensure that services are delivered with the highest standards of quality, regulatory compliance and within a timely manner. Maintains staff competencies and industry certifications (DATIA, Audio, etc.)
  • Performs drug and alcohol collection in accordance with established regulations and protocols.
  • Accurately enters data into the DOT and Non-DOT Consortium system. Notifies companies of random pulls, no-shows and presents the Medical Review Officer with appropriate information related to drug screen results.
  • Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.
  • Obtains vital signs and chief complaints. Completes thorough nursing assessment. Assists provider as needed with examinations, procedures, specimen collection and immunization administration.
  • Participates in the delivery of occupational health events and performs onsite services such as vaccinations, audio and vision screenings.
  • Ensure equipment is calibrated and documented according to established protocols and industry standards.
  • Ability to perform both front and back office functions such as appointment scheduling, collect payments, balance cash drawer, comprehensive charge capture and provide patient care.
  • Represents the organization as a liaison between the practice and our clients. Communicates with clients and maintains high customer satisfaction. 



  • Medical Assistant, Licensed Practical Nurse, or equivalent medical experience.
  • Medical Assistant Certification or Licensed Practical Nurse preferred
  • BLS required
  • Occupational Health experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct