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   Current UPMC employees must apply in HR Direct

Central Scheduler

  • Job ID: 924493731
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Cardiovascular Institute
  • Department: Linglestown Rd PhysOffic
  • Location: 2808 Old Post Rd, Harrisburg PA 17110
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Our team is growing and we have a variety of opportunities available for Central Scheduler. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Responsibilities:

  • Schedule new/return patients with appropriate physicians. Schedule required diagnostic tests.
  • Answer incoming calls in a timely and efficient manner.  Confirm patient appointment date, time, and location. 
  • Respond to requests for general information and screen incoming calls referring them to appropriate individuals.
  • Gather/verify and record demographic, financial, and insurance information on each patient/family member/guarantor during the scheduling process.
  • Prior experience with EPIC.  Enter information in the EPIC system
  • Act as a reference for any patient questions handles when possible, and follow up to assure that each patient inquiry has been satisfied.
  • Request assistance from clinical staff if there is a question of the severity of illness or symptoms. 
  • Maintain a positive attitude characterized by caring, concern, and support for patients, visitors, medical staff, and co-workers. 

 

Qualifications

  • High school diploma or equivalent required.
  • Two years of experience working in a physician's office or medical field required.  Associates degree required in lieu of experience.
  • Experience in a telephone communication center preferred.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct