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   Current UPMC employees must apply in HR Direct

Referral Coordinator

  • Job ID: 911600151
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 9 a.m. to 5:30 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Regional Physicians
  • Department: Ref _Authorization Ctr
  • Location: 3045 Marietta Avenue, Lancaster PA 17601
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Our team is growing and we have an opportunity available for a Referral Coordinator at UPMC Primary Care Oyster Point in Lancaster, PA. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

Purpose:
The Referral Coordinator answers requests from consumers, businesses, and medical professionals. Coordinates and/or facilitates referrals to the correct UPMC service providers or departments.

Responsibilities:

  • Coordinate referrals for HME/RT for our network and non-network providers.
  • Utilize appropriate network/staff to assist in obtaining answers that require guidance.
  • Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
  • Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Ensure that information provided by callers/referral sources is accurate and complete.
  • Interface with the referral source, patient/family, and provider to assure timely delivery.
  • Identify issues and concerns that customers may have and assist in resolutions. Act as an advocate for the patient/customer.

Qualifications

  • High School diploma required. Some colleges preferred.
  • Additional training as a medical secretary, licensed/certified practical nurse, paramedic, or emergency medical technician is preferred.
  • 5 years experience working with the public in a health care setting, with a strong service orientation.
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
  • Strong interpersonal and communication skills and computer literacy/data entry skills are required. A high level of independence is required in problem-solving activities.
  • Strong organizational skills that will generate efficiency & effectiveness.
  • Adaptable to change.
  • Ability to handle multiple tasks in a fast-paced environment & function independently and be able to prioritize actual referrals.
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.Team player, flexible, and adaptable to change.
  • Ability to type at least 35 words per minute.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct