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   Current UPMC employees must apply in HR Direct

Senior Systems Analyst – Project Management


The UPMC Health Plan is hiring a full-time Senior Systems Analyst to help support the HEDIS Improvement Department for its downtown Pittsburgh location in the US Steel Tower. This is a Monday through Friday daylight position.

The Senior Systems Analyst will oversee the project management of HEDIS development projects.  The ideal candidate will have prior project management experience.

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.


System Integration

  • Responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.

SDLC (System Development Life Cycle)

  • Have a proficient understanding of multiple system/application development life cycles.

Data Quality

  • Maintain data quality at all times.

Application Upgrades and Implementation 

  • Identify new functionality and/or hardware requirements related to application upgrades and implementations. 
  • Creates test plans. 
  • Responsible for review and validation of functionality. 
  • Report back any problems. 
  • Create and/or manage cutover plans including downtime, etc. 
  • Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.

Interactions with Others

  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach.
  • Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.
  • Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Mentors less experienced staff.


  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.

Data Confidentiality/Security

  • Maintain confidentiality of sensitive information at all times.

Project Management

  • Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. 
  • Update all project management and time tracking tools accordingly.

Vendor Relationships

  • Interact with vendors (technical issues, project initiatives) independently, as necessary. 
  • Ability to act as the point person for issue escalation.

End-User Training

  • Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.


  • Complete detail-oriented documentation for new and moderately complex processes. 
  • Responsible for the quality and validity of produced documents.
  • Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

Second and Third Level Support (Including Maintenance Activities)

  • Independently triage and resolve Level 2 and Level 3 support issues. 
  • Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. 
  • Ability to handle problem management as appropriate.

Report Writing/Analysis

  • Write and analyze complex reports. 
  • Make modifications to complex reports. 
  • Mentor less experienced team members. 
  • Communicate with the business/act as business analyst.

Process Improvement

  • Ability to manage process improvement efforts. 
  • Create and update processes, as necessary. 
  • Ability to independently recognize opportunity for process improvements.


  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
  • Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.


  • Typically has 5+ years experience with modern technology and application support through education or practical experience. 
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team-based environment.
  • Project management experience preferred.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Demonstrates thorough understanding project management life cyle, tools, techniques and application within technical projects  
  • Completes ongoing training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. 
  • Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. 
  • This requires 24 hours per day, 7 days per week availability during the standby period. 
  • The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:
Preferred Licensure:

  • ACBT - Avaya CBTCX
  • ADMIN - AVST Cert
  • CX Admin
  • ITIL - IT Infrastructure Library

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct