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   Current UPMC employees must apply in HR Direct

OP Care Coordinator

Description

The Outpatient Care Coordinator will support the drug and alcohol outpatient program that offers individual, group, medication management and intensive outpatient services. Will be responsible for initial comprehensive needs assessment, registration of clients requesting services, and completion of initial paperwork required for clients to begin outpatient treatment at Western Psychiatric Ambulatory Programs. Additional responsibilities include the provision of case management services including assessment, service linkage, resource development, coordination of all services received, and advocacy.

This is a Monday through Friday, daylight position- 830a-5pm. The dress code is business casual. 


Responsibilities:

 

  • Completes and documents comprehensive assessments to assist consumer in determining needs (i.e. mental health treatment, appropriate level of case management, housing, medical, legal, drug and alcohol, social supports and financial.)
  • Utilizes Recovery Principles in efforts to promote consumer self-management of illness
  • Works with treatment team members to ensure that clinician caseloads are current with the engagement/ attendance policy.
  • Maintain case records with accuracy and completeness, including Intake documentation and Allegheny County commitment paperwork.
  • Completes referrals, progress notes and other required documentation in timely manner.
  • Connects and engages potential clients by answering the main ambulatory clinic phone number and offers information and referral to all callers.
  • Provide case management assessment, and service linkage, resource development, monitoring and coordinating services received.
  • Provide assistance with Involuntary Commitment paperwork and processes including transportation and activating emergency resources when needed.
  • Facilitates and manages hospital discharge information within the electronic medical record.
  • Provide necessary reports, statistics and other requested information in a timely manner.
  • Facilitates access to chosen services by completing and submitting referrals to selected services and supports and provides follow up and client activity reports as required.
  • Obtains identifying data, brief psychiatric history and other information necessary to facilitate continuity of care between Western Psychiatric ambulatory clinics and referral source.
  • Informs and assists consumers in making choices among agency, community and county resources.
  • Assures continuity of care through coordination with community supports and members of the treatment team, i.e., the psychiatrist, Outpatient Clinician, IOP Clinician, Targeted Service Coordinators, etc.
  • Monitors and maintains computerized and manual accountability and tracking of intake data.
  • Utilize current DSM to develop provisional diagnosis.
  • Coordinates administrative functions associated with processing new referrals to the clinic and consults with program director or clinical staff related to clinical concerns
  • Advocates for consumer and/or family choice of services and active participation in his/her recovery process through education and training.
  • Maintains familiarity with requirements of contracting insurance companies and referral/service requirements and obtains appropriate insurance authorizations, as needed.
  • Work with relevant tx team members and attends treatment team meetings as scheduled.
  • Monitors engagement process and intervenes as needed to address engagement barriers as identified.
  • Attend annual hospital and departmental fire safety and infectious control training and maintain current knowledge of safety procedures.
  • Work towards improving the health and well-being of all children through excellence in childcare.
  • Work closely with PAC staff to assist with family needs related to child development. Provide PAC staff with any child related concerns or issues.
  • Completes necessary system paperwork in an accurate and timely manner.
  • Maintain a clean and safe environment. Ensure that toys are clean and safe and the room is clean and orderly. Conduct inventory on an ongoing basis to discard or replace outdated or broken toys.
  • Ensure patient safety through following established procedures for building safety and authorization policies related to confidential information.
  • Ensure childcare activities are developmentally appropriate.

 

Qualifications

  • Bachelors Degree in human services or Business related fields.


Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter
 

  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct