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Office Coordinator

  • Job ID: 958001746
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64576 POP25 HVI Waterfront
  • Location: 275 Clairton Boulevard, West Mifflin PA 15236
  • Union Position: No
  • Salary Range: $16.24 to $24.96 / hour

Description

University of Pittsburgh Physicians is seeking a full-time Office Coordinator to support the UPMC Heart and Vascular Institute at their new West Mifflin facility!

The Office Coordinator manages the front office staff in collaboration with the Practice Manager, assisting with front office scheduling and staff assignments. Additionally, this role serves as a resource to address patient, family, staff, and/or physician needs or concerns. Responsibilities also include, but are not limited to, scheduling patients, assisting with registration and check-out, organizing the on-call schedule with the office answering service, and additional general office support.

The ideal candidate for this position will have previous medical office and/or healthcare work experience, with supervisory or leadership experience being preferred. A working knowledge of EPIC/EpicCare is preferred, as well.

*Free Parking*


Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information, including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice.
  • Work closely with manager to ensure specific needs are met.
  • Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training, including cross-training, to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff.
  • Seek physician/staff feedback to ensure interactions are appropriate.
  • Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring, and evaluating front office staff.

 

Qualifications

  • Bachelor's Degree AND six months of experience,
  • OR Associate's Degree in Health Care or Business AND two years of experience,
  • OR High School Diploma AND four years of experience.
  • Previous medical office and/or healthcare work experience strongly preferred.
  • Working knowledge of EPIC and/or EpicCare preferred.
  • Previous leadership or supervisory experience preferred.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct