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Mobile Professional Care Manager (Indiana/Armstrong counties)

  • Job ID: 959458609
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Community Care Behavioral Health
  • Department: Commercial SNP
  • Location: 336 Sixth Avennue, Pittsburgh PA 15222
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour

Description

At UPMC, we’re all here for the same reason – to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Are you a licensed professional in the health/humans services field? Do you have at least three years of clinical experience? Do you have a background working with behavioral health needs? If so, UPMC may have the perfect employment fit for you!

UPMC is currently hiring a full-time Mobile Professional Care Manager to support the Commercial Special Needs Program – Serious Mental Illness (SNP SMI) team within the Community Care Behavioral Health (CCBH) business unit. This will be a Monday through Friday daylight role (8:00 a.m. - 4:30 p.m.). This is a community-based position and will travel throughout the Indiana/Armstrong county areas. 

Due to COVID-19 circumstances, visits in the community are limited at this time, but telephonic contact and virtual visits continue. This position will eventually transition to a community-based format (traveling in and around Indiana/Armstrong counties), where member assessments/visitations will take place on-site and travel will be required. The Case Manager will support members local to these areas.

This position will provide care management support to a complex member population, with both behavioral health and physical health needs. Experience working with adults and/or behavioral health services is preferred.

The Mobile Professional Care Manager assists UPMC Health Plan members who require care coordination and conducts assessments that include behavioral, clinical, social, and environmental concerns or needs. Members will be followed in their community, place of residence, and in facilities. The Mobile Professional Care Manager will coordinate programs, services, and facilitate communication between the member's physicians, physical and behavioral health clinicians, and community-based services.
 



Responsibilities:

  • Conducts face-to-face member assessments by visiting the member in the member's community, place of residence, or facility.Conduct on-site hospital coordination for discharge planning with facility staff if needed. Coordinate with member's physicians to ensure follow-up and coordination of care
  • Collaborates with providers and others in order to obtain initial assessment, treatment planning and aftercare planning for members.
  • Conducts member assessments identifying behavioral, clinical, social, and environmental concerns and needs.
  • Facilitates linkages for members and families between primary care and behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans.
  • Ensures that cases are managed and documentation is within established timeframes in accordance with departmental standards.Participates in case conferences, interagency and provider treatment planning and departmental meetings.
  • Makes referrals and provides expertise regarding community and governmental agencies.
  • Assesses member's knowledge of their clinical condition and the need for further education
  • Implements appropriate clinical interventions to ensure optimal clinical and quality outcomes for members.
  • Develops specific outreach plans for assigned members who do not maintain regular contact with their medical or behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.
  • Receives and responds to complex and crisis calls.
  • Coordinates care and services across the continuum of care with case management, physicians, pharmacy, behavioral health, and other providers or health plan departments as appropriate.
  • Identifies barriers to care and develops specific integrated plan of care in collaboration with the member, family, provider, and UPMC Health Plan staff.
  • Maintains contact with and refers members to community based case management services as appropriate.Identifies provider issues and recommendations for improvement. Demonstrates knowledge of clinical treatment, case management and community resources.

Qualifications

  • Pennsylvania Licensure in health or human services field and master's degree OR licensed RN (BSN preferred).
  • Three years of experience in behavioral, clinical, utilization management, home care, discharge planning, and/or case management required.
  • Five years of experience with community based case management, and behavioral health experience preferred.
  • General knowledge of best practices in working with special needs populations in the public sector preferred.
  • Detail-oriented with excellent organization skills required.
  • High level of oral and written communication skills required.
  • Proficiency in Microsoft Office products is preferred and ability to learn new software applications required.
  • Three years' experience in a managed care environment preferred
  • Experience with geriatric population preferred.
  • Certification in substance use disorders helpful.


Licensure, Certifications, and Clearances:
 

  • Automotive Insurance
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Clinical Social Worker (CSW) OR Licensed Marriage & Family Therapist OR Licensed Professional Counselor (LPC) OR Licensed Social Worker (LSW) OR Psychologist OR Registered Nurse (RN)
  • Driver's License
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal


    UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct