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   Current UPMC employees must apply in HR Direct

Data Communication Specialist - Intermediate

  • Job ID: 978641853
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN-IT Support Svcs
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $30.99 to $47.10 / hour

Description

UPMC is hiring for an Intermediate Data Communication Specialist.  This position is responsible for the day-to-day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems. Additional responsibilities and accountabilities include basic configuration of data communications devices, design, working with Cisco Technology and implementation of local and wide-area networking, problem determination knowledge in these areas.
 
The Data Communication Specialist will provide technical assistance to departmental personnel, clients, vendors, and other parties as assigned to resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. 
 
If you are a motivated individual looking to learn and expand your career, we encourage you to apply today! 

Responsibilities:
  • Record time spent on assignments (projects, initiatives, requests) in accordance with ISD and ISD Enterprise Communications Group Policies and guidelines.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Review all assigned UPMC network client specialized service requests, received through request notification systems and respond to client requests, within service level, providing information as to service(s) and lead-time to meet objective. Coordinate with client in service delivery activities and all requirements to meet the request, keeping the client current on the status of the service request (i.e. phone call, email, etc.).
  • Plan, publish, maintain, and distribute technical documentation pertaining to UPMC Data Communications network including pictures, procedures, practices, and problem determination guidelines as requested or assigned by the Manager, Data Communications, and/or the Director, ISD Technical Services Department.
  • Perform site surveys with ISD and client representatives to insure complete and accurate record-keeping and project documentation for requested services, including wiring requirements in support of the client request, specialized power requirements in support of data and/or voice communications hardware. Provide technical assistance pertaining to guidelines and/or rules/regulations covering wiring systems and network infrastructure connectivity.
  • Coordinate and support installation of data communications network hardware including, but not limited to routers, switches, hubs, servers, terminals, printers, personal computers, controllers, wireless access points, etc. as outlined and documented in assigned project(s) and/or initiative(s).
  • Assist with installation and support of networks, including LAN/WAN/WLAN systems.
  • Understand and explain network topologies, network hardware and protocols.
  • Control project costs and communicate any project-related expenses to project manager.
  • Provide on-call support (non-business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
  • Maintain electronic documentation, as defined by the Manager outlining wiring and interconnection for all UPMC facilities, as approved by the Manager and/or the Director, ISD, including master and intermediate wiring closet configurations, cross-connection to data communications hardware (switches, routers, hubs, etc.), and other hardware as part of all projects and/or initiatives assigned.
  • Provide on-call support (business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
  • Assist with network sizing and network troubleshooting.
  • Assist in the implementation and maintenance of data or voice and data communication networks.
  • Apprise project manager of status, schedule variances, and outstanding issues.
  • Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
  • Provide ISD Level II support services for problem calls escalated by the NOC and coordinate with UPMC personnel and vendors to resolve issues. Report back to the NOC on problem status until resolved.
  • Provide support as required by ISD's Disaster Recovery Plan.
  • Develop working knowledge of multiple communications protocols.
  • Balance quality of work with deadlines and budget.
  • Troubleshoot simple network problems.

Qualifications

  • Typically has 2+ years of data communications infrastructure design and support experience.
  • Mastery of the essential basic knowledge base for an IT professional.
  • Cisco Certification is a plus.
  • Ability to perform basic/standard IT procedures and protocols.
  • Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Demonstrate thorough understanding of the fundamental tools and concepts of one of the IT professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular UPMC department or function.
This position will be a remote/onsite hybrid opportunity, work location is US Steel Tower

Licensure, Certifications, and Clearances:
Preferred Licensure: Cisco Cert Entry Ntwrkng TechITIL - IT Infrastructure Library

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct