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Surgery Scheduler

  • Job ID: 992530710
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 59979 ZCMS1 Gastro Associates
  • Location: 5200 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $16.37 to $25.78 / hour

Description

UPMC Community Medicine Incorporated is seeking a full-time Surgery Scheduler to support Gastroenterology Associates - UPMC at UPMC Shadyside!

The Surgery Scheduler will work daylight hours, Monday through Friday! Occasionally, this position may be asked to work out of the Penn Hills office location in the event of call-offs, vacations, etc. 

The Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures, as well as assist the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations. This role will work specifically with scheduling endoscopic procedures and radiology scheduling. The Surgery Scheduler will work directly with the patients to provide prep instructions and general education, and will ensure that surgery reservations are promptly and accurately made.

The ideal candidate for this position will have some previous patient scheduling experience, with a working knowledge of EPIC being a plus. Prior experience with gastroenterology is also a plus, while exceptional interpersonal skills are vital to this role.


Responsibilities:

  • Work directly with department to troubleshoot procedural and operations issues.
  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information, to hospitals.
  • Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
  • Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.
  • Ensure that informed consents are signed.
  • Provide patients with pre and postoperative instruction according to service-specific guidelines.
  • Coordinate patient education seminars and schedule physicians accordingly.
  • Collect data for research study.
  • Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
  • Ensure all billing and insurance information is current and accurate.
  • Complete special projects, as assigned.
  • Act as liaison between patient and referring physicians.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Coordinate and track internal and external marketing efforts.
  • Attend and schedule department meetings.
  • Answer and respond to all incoming telephone inquiries regarding surgery and provide educational material, both verbally and through printed materials.

 

Qualifications

  • High School diploma or equivalent required.
  • Completion of a Medical Assisting program OR 2-4 years of experience in a medical field.
  • Proficiency in medical terminology preferred.
  • General knowledge of computer software and practice management databases is essential.
  • Knowledge of the Epic practice management programs preferred.
  • Strong organization, time management, and interpersonal skills. 
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families, and other employees.
  • Ability to deal compassionately and professionally with patients is essential.
  • Work independently and possess sound decision-making skills.
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures.
  • Ability to prioritize work demands.
  • Ability to consistently maintain confidentiality with regard to all job assignments and related information.
  • Access to medications is limited to the distribution of the medication to the nurse.


Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct