At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Clinical Appeals Coordinator

  • Job ID: 000255971
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Complaints & Grievances
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $28.33 to $47.73 / hour


This position coordinates and completes all medically necessary provider and Medicare member appeals. The functions include reviewing cases for medical necessity, coordination with the Medical Directors and preparing regulatory submission packets based on medical necessity to CMS for Medicare member appeals. The compliance and accuracy of this function directly impacts a CMS star metric as well as other product regulatory requirements. The provider clinical review is for all levels of services and all lines of business.


  • Work closely with Special Investigations Unit (SIU), Network Development, Claims, Community Care Behavioral Health, Provider Services, Member Services, Medical Management, Benefit Configuration, Compliance, Enrollment, Pharmacy Services, Reimbursement and Coding departments to ensure review processes are understood and meet Health Plan strategy for appropriateness of provider reimbursement as well as quality of care and services.
  • Review and investigate appeals from providers where decisions by the health plan Special Investigation Unit audit process have impacted reimbursement. Determine uphold or overturn of decision.
  • Perform clinical education and mentor staff members as necessary.
  • Respond to members and/or providers in writing with the results of appeal review in accordance with Complaints and Grievances Department standards and all applicable regulatory requirements. Outreach to members and/or providers as appropriate to communicate decision.
  • Interpret Medical Director notes and summarize into correspondence for member, provider and/or facility.
  • Review, investigate and complete appeals related to medical necessity, appropriate level of service and benefit coverage for all lines of business in required timeframes.
  • Report trends to management and Network Development for improvement opportunities and provider education.
  • Review and approve Administrative appeals, including retro authorizations and requests that meet medical criteria. (i.e. private duty nursing, DME, behavioral health, experimental and investigational, potential benefit exceptions, cases requiring prior authorization, etc. )
  • Manage escalated member and provider issues as required.
  • Assist with identifying continuing education needs and opportunities; maintain continuing education and appropriate CEUS required for RN licensure.
  • Review first and second level appeals for medical necessity, completes a comprehensive medical necessity packet summarizing clinical facts for the Medical Director review. Coordinates timely case review by a Health Plan Medical Director.
  • Assist in the creation, enhancement and implementation of process workflows for the Complaints and Grievances Department.
  • Create correspondence for review prior to finalizing-outreach to members and/or providers as needed to obtain and review additional clinical documentation.
  • Track and trend appeals related to medical necessity, coding issues and other administrative reasons.
  • Prepare physician consultant review packets for designated specialized services (i.e. Private Duty Nursing) outline case and peer review needs
  • Prepare comprehensive Independent Review Entity Packets, including clinical justification of the Medical Director's decision which includes all applicable points from the specific policy, Evidence of Coverage statement and/or documentation submitted to which the decision pertains.



  • Registered nurse with a minimum of two years direct patient care experience required.
  • Two years of Health Insurance experience as a Registered Nurse in a Utilization Management/Medical Management role strongly preferred.
  • BSN preferred.
  • Experience with accountability for regulatory compliance for entities such as NCQA, CMS, Department of Public Welfare, Department of Health and Pennsylvania Insurance Department preferred.
  • Excellent verbal and written communications skills required.
  • Direct experience with physicians or facilities regarding health insurance reviews and reimbursement preferred.
  • Working knowledge of insurance benefit packages preferred.
  • The ability to work in a fast paced insurance environment and to handle multiple priorities/projects in a professional manner required.
  • Working knowledge of ICD-9/ICD-10 and CPT classifications and coding of diagnoses and procedures preferred.
  • Proficiency in computer skills required.
  • Ability to collaborate effectively with physicians and other health care professionals.
  • Strong organizational and problem solving skills with ability to make decisions independently.

Licensure, Certifications, and Clearances:

  • Registered Nurse (RN)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct