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   Current UPMC employees must apply in HR Direct

Sleep Office Coordinator

  • Job ID: 949982946
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8a- 4:30p M&W, 8a-4:45pm T&Th, 8a-4p Friday
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Specialty
  • Department: NeuroSciences Institute
  • Location: 4300 Londonderry Road, Harrisburg PA 17109
  • Union Position: No
  • Salary Range: $18.38 to $27.58 / hour

Description

Purpose:
The Office Coordinator manages and coordinating for our sleep providers-scheduling new patients for sleep, processing orders for equipment, getting authorizations for sleep studies, Answering sleep patients questions regarding their authorizations, equipment, working closely with sleep providers, team members to take care of our sleep patient needs.Friendly. Will work with 2 other sleep coordinators to take care of our sleep department, team focused atmosphere, patient is the the focus of all we do.

Responsibilities:

 

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.

Qualifications

Bachelor's Degree + 6 months of experience OR Associate's Degree in Health Care or Business + 2 years of experience OR High School Diploma + 4 years of experience

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct