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Patient/Pharmacy Associate, Rx Partners

  • Job ID: 991057260
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: RxPartners
  • Department: 41203 RXPLT RX at Home
  • Location: 500 Old Pond Rd, Bridgeville PA 15017
  • Union Position: No
  • Salary Range: $15.65 to $24.56 / hour


UPMC Rx Partners is looking for a Patient/Pharmacy Associate to join their growing team.

Responsible for performing select activities related to the clinical management of infusion and enteral therapy patients including patient supply management, coordinating services with nursing and operations and processing refills under the supervision of a licensed pharmacist.

This role will work varying daylight/evening shifts, between the hours of 8:30 a.m. and 8:00 p.m.

UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career through the Pharmacy Career Ladder and much more. Apply today!


  • Performs 48 hr - 5 day follow-up telephone calls to all new patients.
  • Utilizes appropriate communication lines in relaying problems, concerns, questions and ideas.
  • Prioritizes and completes work on schedule.
  • Carries out all responsibilities in accordance with Chartwell's Core Values.
  • Utilizes the patient Service Delivery log as per SOP.
  • Shows pride in work.
  • Trends laboratory results and forwards to Pharmacist.
  • Handles client complaints in a fair and empathetic manner.
  • Makes sure that work meets quality standards.
  • Coordinates/Schedules deliveries of patient orders with pharmacy operations.
  • Communicates verbally with patients, caregivers, nursing staff, Patient Services Representatives or other agencies to monitor patient supply inventories and determine specific patient supply needs.
  • Cooperates with other staff members when planning and organizing daily activities.
  • Takes initiative to present ideas/suggestions to management.
  • Good organizational skills.
  • Processes packing slips for refill patient orders.
  • Demonstrates reliability and follow-through on all assigned tasks.
  • Gives high priority to client satisfaction and customer needs.
  • Maintains confidentiality of patient information.
  • Demonstrates ability to communicate effectively and express ideas clearly.
  • Sets high goals or standards of performance for self.
  • Demonstrates the ability to work effectively and maintain expected productivity.
  • Processes RX refills under the supervision of a Pharmacist.
  • Evaluates product usage and updates/revises patient inventory usage numbers in the computer based on actual usage after consultation with nursing, outside organizations and the clinical pharmacist.
  • Other assignments as requested by supervisor.
  • Maintains courteous demeanor at all times.



  • High School Diploma required.
  • Pharmacy Technician training preferred.
  • Previous customer service experience helpful.
  • Basic knowledge and experience in homecare desirable, good organizational and time-management skills.
  • Excellent communication skills.

Licensure, Certifications, and Clearances:
Pharmacy technician certification preferred.

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct