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   Current UPMC employees must apply in HR Direct

Imaging Record Services

  • Job ID: 992359001
  • Status: Full-Time
  • Regular/Temporary: Flex
  • Hours: Monday - Friday 10:00am to 6:00pm
  • Shift: Day Job
  • Facility: UPMC Presbyterian
  • Department: Radiology Support
  • Location: 3459 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.19 to $23.82 / hour


Create, retrieve and maintain patient radiology files and provide clerical support in an efficient and professional manner.


  • Demonstrate interpersonal skills.
  • Process and complete legal authorization requests of imaging records.
  • Establish and maintain an atmosphere of caring and support for patients, visitors, medical staff, and co-workers.
  • Actively seek service recovery solutions that resolve customer complaints and communicate each occurrence with the supervisor.
  • Manage difficult or emotional customer complaints and communicate each occurrence with the supervisor.
  • Communicate effectively and concisely with all members of the healthcare team, verbally and in writing.
  • Establish and maintain effective working relationships with patients, family members, physicians, and staff.
  • Listen to and address patient concerns.
  • Solicit questions to ensure understanding in a manner that preserves the patient's dignity.
  • Maintain appropriate non-verbal's and speak in a welcoming and caring tone.
  • Maintain the operations and organization of imaging data including imaging data protocol preparation and tracking of all patient files.
  • Ensure the availability of imaging files requested by all healthcare team customers.
  • Provide CDs for customers or the healthcare team via Stentor.
  • Exhibiting time management skills, prioritizing and organizing multiple duties, in a constantly changing environment.
  • Accept and support change.
  • Available for duty according to department guidelines for unscheduled absences, punctuality, and manpower requirements.
  • Contribute to team spirit by assisting co-workers and offering assistance on an ongoing basis.


  • High School diploma or equivalent.
  • Minimal typing skills required.
  • Must demonstrate good organizational skills.
  • 6 months of experience within the Radiology Department is preferred along with efficient use and/or knowledge of the Radiology Information System.

Licensure, Certifications, and Clearances:

  • Driver's License
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct